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Ascension Health Call Center Representative - Uniquely Ascension Service (ACA) Center in Sterling Heights, Michigan

We Are Hiring

At Ascension, we respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative. We reward them with respect and recognition. We seek balance in our work and in our lives, and encourage spirituality in the workplace. Every associate at Ascension is unique and comes to us with different needs. We strive to have the programs in place that meet those needs.

With this Ascension Personal Care position, you will provide "white glove" service by conducing health assessments with high end, more personalized care.

What You Will Do

Answer incoming calls and perform triage of inquiries.

  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

  • Collect relevant caller data to assist with measurement, tracking and reporting activities.

  • Track inquires, questions and answers and provide resolution.

  • Conduct customer appointment scheduling

  • Handle asset onboarding

  • Perform additional clerical duties as assigned.

What You Will Need

Education:

  • High school diploma or GED required.

Additional Preferences

Preferred:

Call center experience

Healtcare experience

Associate's degree or above

Why Join Our Team

When you join Ascension, you join a team of over 160,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) Right to Work

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