Experience Inc. Jobs

Job Title

Technical Support Specialist-Dual Enrollment Program

Agency

Tarleton State University

Department

Instructional and AV Support

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

The Technical Support Specialist will be responsible for overseeing the technological aspects of the Tarleton Today program, ensuring seamless integration of dual enrollment systems with high school and university platforms. The role will focus on enhancing the academic experience for high school students and supporting teachers through robust IT solutions. The Information Technology Services office is located at the Stephenville Campus. Work hours are Monday to Friday; 8 AM-5 PM or as work requirements indicate. Must be able to work remotely at the request of the University.

Essential Duties and Responsibilities:

Liaison and Oversight - 30%

• Acts as the primary liaison between the dual enrollment office, IT staff, and participating high schools or educational institutions.

• Oversees troubleshooting, analysis, and manages ticket lifecycle of dual enrollment systems, ensuring timely escalation and resolution of issues.

  Project Collaboration and Consistency - 25%

• Collaborates with project leaders to develop work plans, timelines, and resource requirements for dual enrollment projects.

• Develops, coordinates and manages detailed functional and technical specifications for dual enrollment systems including training and communication plans for end-users, focusing on dual enrollment processes, technology, and continued support.

  Program Analysis and Design - 20%

• Analyzes, reviews, and documents the specific needs of the dual enrollment program, including system scope based on business and educational requirements and onboarding of new users.

• Designs and coordinates the implementation of data reporting and business intelligence systems tailored to dual enrollment needs.

  Team Management - 15%

• Manages, hires and trains a small team of part-time employees to assist in daily tasks.

  Other duties as assigned - 10%

  Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Three years of related experience in business analysis.

Preferred Education and Experience:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.

• Five years of experience in business analysis, with a preference for experience in educational technology, particularly in dual enrollment or similar programs.

• Canvas LMS, Ellucian Banner, Salesforce

• Knowledge of K12 and Higher Education

  Knowledge, Skills, and Abilities:

• Strong knowledge of educational technology and data analysis.

• Knowledge of word processing, spreadsheet, and database applications.

• Knowledge of a variety of learning management systems.

• Ability to multi-task and work cooperatively with others.

• Experience in developing and managing IT solutions in an educational setting, particularly related to dual enrollment or similar programs.

• Excellent multitasking abilities and teamwork skills, with strong written communication, analytical, interpersonal, and organizational capabilities.

  Salary:

  Commensurate with experience

  The target base annual salary is $ 48,632.76 ma y be negotiable based on funding availability and candidate experience/skillset in relation to t h e mini m um requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits ar e also available to full time and qualifying part time employees:

  Educational Benefits

• Family Education Benefit (Tuition Scholarship) (https://www.tarleton.edu/scholarships/employees/)

• Doctoral Educational Assistance

  Employee Health, Wellness, and Financial Planning (https://www.tarleton.edu/hr/benefits/)

• Fully covered employee health insurance

• Dental insurance

• Vision insurance

• Retirement and Insurance programs

  Paid Leave (https://www.tarleton.edu/hr/benefits/)

• Paid sick leave

• Holiday pay

• Vacation

• Longevity pay

• Paid Birthday Leave

  Other

• Complimentary tickets to all A thletic and P erforming F ine A rts events

• Employee Wellness Release Time

• Staff Gym Membership Discount with Campus Recreation

• and other Tarleton Discounts

  Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until the position is filled.

  Application Procedure:

  During the application process applicants have one opportunity to enter the requested information, upload documents and “ Submit ” the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

  Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

  Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is a member of the NCAA Division I, Western Athletic Conference.

Strategic Planning for the Next Decade - Tarleton Forward 2030 (https://web.tarleton.edu/tarletonforward/)

All links will open to a new tab

• Employee Services (https://www.tarleton.edu/hr/index.html)

• Benefits

• University Leadership (https://web.tarleton.edu/president/)

• Research and Economic Development

• Traditions and History (https://www.tarleton.edu/traditions/index.html)

  Tarleton State University is an Equal Opportunity/ Affirmative Action/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact employment@tarleton.edu .