American Red Cross Telesales Specialist, BGST in Statewide, New Jersey
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Manage leads generated from inbound calls and web-based inquiries from business customers who are interested in Red Cross training for their employees at their location or delivering Red Cross training to individuals inside or outside of their organization
Convert leads into sales by acting as consultant to help business customers determine Red Cross courses that best meet their training needs
Develop sales quotes for training classes and provide product information to customer to answer questions to close sales
Manage sales pipeline and follow up with customers through outbound calls and email communications to maximize the conversion of leads into sales
Prepare inputs to sales agreements and secure signed contracts for Red Cross Training Services
Accurately update all required information in Salesforce by following documented sales processes
Adheres to existing guidance on obtaining appropriate approvals for all customer discounts, non-standard agreements and special handling requests
Cross sell AEDs and AED accessories by probing for customer needs and positioning best AED solution
Cross sell Red Cross Retail Store Products
Create customer relationships to secure repeat business including employee recertifications, new employee training, and training partner contract renewals
Responsible for negotiating price discounts within established approval guidelines
Responsible for attaining Full Service Revenue of $665K/year or generating 1200 Training partner Agreements per year
- High school diploma/GED certificate - higher education a plus.
Minimum of 2+ years of successful experience, in a B2B Telesales role.
Knowledge of and experience in applying sales techniques.
Skills and Abilities:
Proven strong business sales skills; tele-sales experience a plus
Strong professional verbal and written communication skills
Demonstrated people skills (good listener, able to influence, able to engage)
Intermediate computer skills and demonstrated ability to utilize MS Office programs
Experience with Salesforce.com or similar client relationship management applications
Attention to detail
Good organizational skills and work habits (reliable and punctual)
Skilled in time management and multi-tasking
Ability to work in fast-paced and changing environment
Base hourly wage plus uncapped commission which includes payouts Monthly, Quarterly and Annually.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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