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COMMUNICATIONS OFFICER 3

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COMMUNICATIONS OFFICER 3

Salary

$3,410.00 - $6,136.00 Monthly

Location

Statewide, LA

Job Type

Classified

Job Number

419-CO3-CTS-2024

Department

DPS-Office of State Police

Opening Date

01/25/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Supplemental Information

Vacancies are located in the Office of State Police and may be domiciledwithin any parish statewide as needed. These positions may be used to fill a probational appointment or job appointment.

This position requires shift work (days, nights, weekends, and holidays). This is a 911 Communications position with the use of a radio to communicate with Troopers and DPS Officers. All radio traffic is typed into the Computer-aided Dispatch Software (CAD) while answering phone calls from the public and other law enforcement agencies requesting assistance.

In addition to the biweekly salary, the newly hired incumbent will receive shift differential pay in the amount of $3.20/hr for hours worked outside of normal business hours (8:00am-4:30pm/Monday-Friday).

The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide.

For more information, please contact:

Department of Public Safety

ATTN: Human Resources

P.O. BOX 66614

Baton Rouge, LA 70896

Fax: 225-922-0528

DPSHumanResources@la.gov

Applications without the education and/or work experience sections completed will be considered incomplete and will not be accepted.

Applicants with international degrees must provide an equivalency evaluation and a copy of their transcript at the time of application. The equivalency evaluation and transcript can be attached to the electronic application, mailed, or faxed to (225) 925-3970. Applications submitted without the above documents will not be considered.

RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETING ALL SECTIONS OF THE EMPLOYMENT APPLICATION.

If you are contacted for an interview, please let us knowat that timeif you have a disability and need a special accommodation.

All candidates for hire must undergo drug screening and additional background check(s).

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

NOTE : THE SELECTED CANDIDATE MUST TAKE AND PASS A DRUG SCREEN TEST PRIOR TO APPOINTMENT.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Two years of experience in transmitting and receiving messages by radio or clerical work.

SUBSTITUTIONS:

Training in a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience on the basis of six months of training for six months of experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.

College training will substitute for a maximum of one year of the required experience on the basis of 15 semester hours for six months of experience.

NECESSARY SPECIAL REQUIREMENTS:

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirements.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by State and Federal laws is granted.

NOTE:

Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:

To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

LEVEL OF WORK:

Advanced.

SUPERVISION RECEIVED:

Direct from a Communications Officer Supervisor or higher-level personnel.

SUPERVISION EXERCISED:

None.

LOCATION OF WORK:

Statewide.

JOB DISTINCTIONS:

Differs from Communications Officer 2 by the presence of advanced-level duties which require complete independence.

Differs from Communications Officer Supervisor by the absence of supervision exercised.

Examples of Work

EXAMPLES LISTED BELOW INCLUDE BRIEF SAMPLES OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. PLEASE NOTE THAT NOT ALL TASKS ARE INCLUDED.

Receive and respond to informational requests by officers/agents.

Receive, analyze, prioritize, and respond to general public complaints and inquiries with complete independence. Alert the nearest officer/agent, dispatch to location, and relay the information.

Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.

Maintain proper record keeping and update desk log during communications.

Train lower-level Communications Officers.

May have project management responsibilities assigned by supervisor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

* Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (www.trsl.org),

• Louisiana School Employees Retirement System (www.lsers.net), among others

  01

  The incumbent of this position is required to work various shifts, including days, nights, holidays, and weekends. If hired, will you be able to meet this requirement?

• Yes

• No

  02

  To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?

• Yes

• No

  03

  If you answered yes to the above question, please list the name of your relative and relationship.

  04

  Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge?

• Yes

• No

  05

  If 'YES', give the law enforcement authority (city police, sheriff, FBI, etc), the offense, place and disposition of case. If 'NO', enter N/A.

  Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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