Job Information
Louisiana Department of State Civil Service COMMUNICATIONS OFFICER 1 in Statewide, Louisiana
COMMUNICATIONS OFFICER 1
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COMMUNICATIONS OFFICER 1
Salary
$2,784.00 - $5,009.00 Monthly
Location
Statewide, LA
Job Type
Classified
Job Number
419-CO1-CTS
Department
DPS-Office of State Police
Opening Date
01/25/2024
Closing Date
Continuous
Description
Benefits
Questions
Supplemental Information
This posting may be used to fill positions which is located within Louisiana State Police.
This position is shift work, rotating days and nights, to include weekends and holidays. This is a dispatch position with the use of a radio to communicate with Troopers and DPS Officers. All radio traffic is typed into the Computer-aided Dispatch Software (CAD) while answering phone calls from the public and other law enforcement agencies requesting assistance.
Selected Preferred Competencies:
Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
Developing Performance: The ability to assist others in advancing their skills, knowledge, and performance levels over time.
Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
Learning Actively:The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
Preferred skills include: high level of multi-tasking and proficient typing skills
In addition to biweekly salary, the newly hired incumbent will also receive shift differential pay in the amount of $3.20 for each hour worked outside of normal business hours of Monday through Friday 8:00 to 4:30.
THIS VACANCY MAY BE FILLED AS A PROBATIONAL OR FOUR YEAR JOB APPOINTMENT
No Civil Service test scoreis required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
For further information about this vacancy contact:
Department of Public Safety
ATTN: Human Resources
P.O. BOX 66614
Baton Rouge, LA 70896
Fax: 225-922-0528
DPSHumanResources@la.gov
"The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment-related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide (http://www.laworks.net/Downloads/LRS/EmploymentResourceGuide_2018.pdf) _"
Minimum Qualifications
MINIMUM QUALIFICATIONS:
Six months of experience in transmitting and receiving message by radio or clerical work.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.
Job Concepts
FUNCTION OF WORK:
To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Direct from a Communications Officer Supervisor or higher-level personnel.
SUPERVISION EXERCISED:
None.
LOCATION OF WORK:
Statewide.
JOB DISTINCTIONS:
Differs from Communications Officer 2 by the absence of experienced-level duties.
Examples of Work
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Receive and respond to informational requests by officers/agents.
Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information.
Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
Maintain proper record keeping and update desk log during communications.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Rate your ability to act with ethics and integrity based on our definition: The ability to be consistent, honest, and a trustworthy steward of State resources.
I have no experience and/or am uncomfortable acting with ethics and = I have no experience and/or am uncomfortable acting = I have no experience and/or am uncomfortable acting with ethics and integrity
I have limited experience or require assistance to act with ethics and integrity
I can act with ethics and integrity
I can act with ethics and integrity and help others improve their ability to act with ethics and integrity
02
Explain your rating by providing specific and relevant examples in the box below.
03
Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.
I have no experience and/or am uncomfortable communicating effectively
I have limited experience or require assistance to communicate effectively
I can communicate effectively
I can communicate effectively and help others improve their communication
04
Explain your rating by providing specific and relevant examples in the box below.
05
Rate your ability to learn actively based on our definition: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
I have no experience and/or am uncomfortable learning actively
I have limited experience or require assistance to learn actively
I can learn actively
I can learn actively and help others improve their ability to learn actively
06
Explain your rating by providing specific and relevant examples in the box below.
07
The incumbent of this position is required to work various shifts, including days, nights, holidays, and weekends. If hired, will you be able to meet this requirement?
Yes
No
08
To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any "in law" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?
Yes
No
09
If you answered yes to the above question, please list the name of your relative and relationship.
10
Have you ever been on probation or sentenced to jail/prison as a result of a felony conviction or guilty plea to a felony charge?
Yes
No
11
If 'YES', give the law enforcement authority (city police, sheriff, FBI, etc), the offense, place and disposition of case. If 'NO', enter N/A.
Required Question
Agency
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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