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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

• Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

• At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. 

• What you will do:

• Support all BioMed customers through multiple channels - Including but not limited to –

• · Database maintenance

• · Direct mail

• · Email

• · Facebook

• · Health History support

• · Modifications/Data Entry

• · Mobile App support

• · Phone Calls

• · Scheduling appointments

• · Tele-recruitment

• · Text

• · Web support

• Operational and Administrative Support:

• Operational support and administrative duties using one or multiple systems with little supervision

• Exercising confidentiality, independent discretion, and judgment.

• Prepare reports as requested

• Training as necessary.

• Other tasks could include list generation, scheduling appointments, request donor card, and any other activities required to support our customers.

• Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.

• Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to escalate and resolve issues quickly to ensure satisfaction.

• Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.

Personal Responsibilities -

• Accountable for daily and weekly productivity.

• Attendance

• Quality Assurance

• Monthly Reviews

• Maintaining a professional work environment

Hours for this position are 11:45 am to 8:15 pm Central Standard Time , Sunday through Thursday, or Tuesday through Saturday.

Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months.

*It is imperative that you are here during ALL necessary training.

• Qualifications

• High school diploma, specialized business, or secretarial/administrative training required and Associate’s or Bachelor’s degree preferred.

• Minimum one year of related customer service work experience

• Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.

• Experience (CRM) Customer Relationship Management marketing organizations preferred.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)