Job Information
EnergyUnited Service Group Analyst II in Statesville, North Carolina
Service Group Analyst II
Statesville, NC
Job Description
Join Our IT Team at EnergyUnited as a Service Group Analyst II!
Are you ready to make an impact in a dynamic IT environment? EnergyUnited is looking for a Service Group Analyst II to join our IT Services and Analytics team. If you have a passion for technology, enjoy solving complex problems, and are committed to delivering exceptional service, this role is for you!
Why EnergyUnited? At EnergyUnited, we’re not just about electricity—we’re about empowering people and communities with the latest in technology. Our team is dedicated to building solutions that make a difference.
Key Responsibilities:
Take full ownership of technical support requests, ensuring timely resolution and a seamless experience for users.
Troubleshoot and resolve complex hardware, software, and peripheral issues, helping improve overall IT performance.
Manage service desk ticketing systems, track recurring issues, and work with vendors to find efficient solutions.
Install, configure, and maintain end-user devices—including computers, peripherals, and mobile devices.
Stay on top of the latest tech trends and help educate and support your team members.
Skills & Requirements
What You’ll Bring:
Associate degree in Business Administration, Computer Science, or equivalent experience. CompTIA A+ certification is a plus!
At least two years in an enterprise IT support role, including experience with service desk systems and troubleshooting.
Proficiency in Windows 7-10, Microsoft Office Suite, and IP phone systems.
A passion for continuous learning, staying current on industry trends, and applying your knowledge to solve problems.
A valid NC Driver's License with a good driving record.
What We Offer:
Competitive compensation and benefits package.
A collaborative team focused on safety, teamwork, communication, and member satisfaction.
The chance to make a real difference in the communities we serve.
This position is Monday through Friday with the hours of 7am through 4pm. Some overtime hours will be required.
Take the Next Step: Ready to advance your career with a company that values innovation and people? Apply now and be part of our journey to shape the future of energy!