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Undergraduate Advising Director, Academic Support Programs

Vice Provost for Undergrad Education, Stanford, California, United States

Student Services

Post Date Jul 30, 2024

Requisition # 104083

Job Title: Student Services Officer 3

Working Title: Undergraduate Advising Director, Academic Support Programs

VPUE Unit: Academic Advising

Location: Hybrid (at least 3 days on campus each week)

Job Code: 7503

Job Grade: I

Status: Full-time, exempt, continuing

Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford. https://undergrad.stanford.edu/

The Office of the Vice Provost for Undergraduate Education (VPUE) seeks an Undergraduate Advising Director (UAD), Academic Support Programs, within the office of Academic Advising and reporting directly to the Director of Academic Support Programs. All UADs conduct academic advising in one-on-one and group advising sessions; the UAD, Academic Support Programs will also develop, implement, and assess advising services and programming to support both general and specialized student populations. The UAD, Academic Support Programs works on programs and projects that provide students with excellent advising services, and that further the objectives of the office of Academic Advising. To do so, this UAD will become fluent in the interpretation and implementation of university policies, and will become familiar with the administrative procedures of partner offices across campus as well as those of all academic departments and programs. Also, this role will work to identify and resolve complex issues using expert technical and professional knowledge requiring excellent independent judgment. This position will interact regularly with other university administrative and service offices, academic departments/programs, and faculty. Additionally, this UAD will have a dedicated cohort of assigned undergraduate student advisees, which may include, e.g. students in academic difficulty, students living off-campus, students returning to Stanford after time away, etc.

In consultation and collaboration with partner offices across the university, this UAD will conduct academic advising, and will oversee advising programs, administrative functions, and case management of complex student situations, surfacing issues to discuss and deliberate with senior managers/leadership and key university officials.

The role will administer, implement, and interpret university policy and departmental procedures on issues ranging from advising, academic services, financial aid, housing, enrollment services, visa services, student life, and post-undergraduate studies. This role will interact with key administrative staff in those same offices. In addition, this role will identify, clarify, and resolve highly visible or complex administrative issues with substantial significance and impact that may span multiple areas of the university.

The role will work closely with the Director of Academic Support Programs and other UADs and administrative staff on multi-faceted issues of diverse complexity (size, degree, focus, expertise, breadth, impact) involving analysis of data or situations that require in-depth understanding and evaluation of multiple variable factors. The role also will create, develop, produce, and offer academic programming for various populations of students.

In this role, you will:

· Provide direct advice to students on a range of issues including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.

· Interpret and implement university policy related to academic policies; oversee the implementation of policies and practices for a student population or school.

· Engage in critical analysis of student and program concerns to resolve substantial issues which may span multiple areas (e.g., coordination of inter-office processes, case management of students in crisis or with complex personal or administrative situations, etc.), using advanced technical and professional knowledge.

· Develop and implement virtual and in-person programming for special student populations (e.g., support for students returning to the university after time away); make strategic recommendations for future programs.

· Analyze and develop report requirements, portals and student-facing communications (e.g. early identification of students in academic difficulty, tracking students on academic probation, etc.)

· Manage outreach programs and relationships with external community and university liaisons.

· Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.

· Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field.

· Oversee key processes, including contribution and direction on policy and program content.

· Manage financial processes and development of budgets.

· May lead teams and projects that impact a significant unit of the university.

· May direct the work of other staff; contribute to development of staff training programs.

· Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

*-The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

To be successful in this role, you will bring:

• Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.

• Advanced communication skills to clearly and effectively convey information to campus partners at all levels of management (faculty, staff, and other key stakeholders), as well as to students.

• Keen awareness of inter-office partnerships and professional diplomacy.

• Strong analytical and problem-solving skills.

• Advanced computer skills/expertise, including experience with Microsoft Office Suite, as well as relevant computer systems/technology experience, especially with data and spreadsheets.

• Strong interpersonal skills and ability to work with a diverse student body.

• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

In addition, preferred requirements include:

• Advanced degree preferred

• Three or more years of experience as a professional academic advisor in a higher education setting in a complex university environment.

• Knowledge and understanding of the intellectual and social development of college students, with sensitivity to diverse student populations.

• Advanced skills in coaching student decision-making.

• Experience teaching and/or conducting research.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job

About the Office of the Vice Provost for Undergraduate Education (VPUE)

As the designated gateway to undergraduate education at Stanford, VPUE strives to connect students intellectually with the full range of our educational opportunities and to promote the active engagement of all faculty, instructors and staff with undergraduate students.

For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions and develop a sense of civic purpose at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, evidence-based and inclusive learning and teaching practices, and opportunities to pursue public service campus-wide. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one’s research agenda. VPUE collaborates with faculty, staff and students to provide the world-class experiences for which Stanford is known. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with transformative opportunities and fully realizing a liberal education at Stanford.

The Office of Academic Advising directly impacts the experience of Stanford undergraduates in three major ways: first year and transfer student transition; pre-major and pre-professional advising; and academic standing and petitions. As the hub of critical aspects of the undergraduate experience, the entire Advising staff is highly visible in the lives of undergraduates. Advising staff is also uniquely responsible for and responsive to issues and concerns from parents regarding students’ transition to college and their academic welfare over the course of their undergraduate years.

VPUE advocates for and supports diversity, equity, inclusion, and belonging at Stanford through our teaching, policies, programming, and partnerships across the university. VPUE seeks to create a work environment motivated and shaped by the principles of diversity, equity, and inclusion, in which all staff explicitly and mindfully act to implement these principles. We seek a work environment which values input from all, transparency and openness in decision-making, and respectful and supportive engagement.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:

● Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

● A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

● A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

● Discovery and fun. Stroll through historic sculptures, trails, and museums.

● Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

*-Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The expected pay range for this position is $91,000 to $120,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply

If you’re ready to work for an organization that nurtures diversity, respect, professional development and a supportive work-life balance, we invite you to explore this opportunity and apply online. To be considered, please submit a cover letter and resume along with your online application. Your cover letter should briefly describe your background and experience in advising students.

http://stanfordcareers.stanford.edu

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Additional Information

• Schedule: Full-time

• Job Code: 7503

• Employee Status: Regular

• Grade: I

• Requisition ID: 104083

• Work Arrangement : Hybrid Eligible