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Operations & Student Registration Manager, Office of accessible Education

Vice Provost for Student Affairs, Stanford, California, United States

New

Administration

Post Date 3 days ago

Requisition # 103795

Effective Date: immediately

Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

JOB PURPOSE:

Stanford University has an immediate opening for an Operations & Student Registration Manager in the Office of Accessible Education (OAE). This position will be in the Division of Student Affairs, which supports many student experiences outside the classroom in our residences, community centers, student organizations, health center, career education center, and more.

The mission of the Office of Accessible Education (OAE) is to promote an accessible and inclusive environment for all students with disabilities. Through both academic and housing accommodations, we work to mitigate physical and attitudinal barriers that students might face. We are dedicated to supporting students with disabilities, so they have access to perform at their academic potential. We also strive to promote the inclusive environment they need to experience full membership in our diverse Stanford community.

The Operations & Student Registration Manager will lead and manage programs or functions under minimal supervision including, but not limited to, the following: oversee student registration services and disability accommodation records; address escalated situations with students, faculty, and staff on a range of issues to guide them in making appropriate choices and decisions; lead internal financial reporting and management (e.g., travel, purchases, expense reporting, journal adjustments); manage a team of student services staff; and determine workflows and adjust priorities for their team in an often changing and dynamic environment.

As a member of the OAE leadership team, the Operations & Student Registration Manager will advise on policy, strategy, vision and direction regarding issues and objectives impacting our students, campus partners, and the university. They’ll collaborate with cross functional areas and schools to help implement this vision and strategy. This position will report to the Assistant Vice Provost of Accessible Education.

Inclusion and diversity are integral to our commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students from diverse backgrounds, or incorporating diverse perspectives in their work. The ideal candidate will exhibit a high degree of autonomy and possess a self-motivated approach and strong team-oriented mindset, possess exceptional organizational skills, and superior communication skills that facilitate interactions within our diverse academic community.

CORE DUTIES:

• Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise. o Assign students to Disability Advisers (DA) by reviewing documentation, DA caseloads, and student accommodation needs. o Create/update registration and welcome workflows and templates in Salesforce. o Respond to complex questions and/or escalated concerns from prospective students, matriculated students, staff, faculty, parents, and others regarding registration process, policies, and accommodations via phone, email, or in-person.

• Evaluate programs or functions, policies and procedures. Identify issues and develop alternative solutions which may include changes to programs, policies and procedures.

o Analyze caseloads and redistribute, as needed.

o Establish and communicate proper OAE P-Card, T- Card expectations and usage to staff.

• Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function. o Create, iterate, and review weekly, monthly, and yearly reports in Salesforce to establish OAE statistics for internal use to determine trends, to provide annual data to IPEDS, and to provide data for presentations.

• Represent the program or function within the department, unit or school by committing resources and provide information and/or training. Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.

o Represent the OAE at VPSA finance meetings.

o Participate in Student Services Building meetings where policies are determined.

o Communicate OAE policies and procedures to external constituents and internal stakeholders (faculty, staff, and students).

o Manage and direct planning of OAE events (e.g., tabling, Open Houses, etc)

• Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.

• May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.

o Oversee the processing of expense requests, journal transfers, card verifications, and purchases for the OAE.

o Support the Assistant Vice Provost and leadership team as needed with forecasting and reporting to Student Affairs Finance year-end projections.

• Assess training needs and may develop associated training.

• Direct and/or supervise staff.

o Hold one-on-one meetings on a consistent cadence with team members

o Lead team meetings and direct priorities and project management

o Determine and support professional development and growth opportunities

o Provide regular check-ins, feedback, and annual performance review

Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS:

• Education & Experience: o Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience.

• Knowledge, Skills and Abilities:

o Excellent interpersonal, written and oral communication skills.

o Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time- sensitive projects with multiple deadlines.

o Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.

o Demonstrated creativity, problem solving, critical analysis, initiative, judgment, and decision-making skills.

o Demonstrated ability to develop and meet budget goals.

o Demonstrated excellence in planning and organizational skills.

o Demonstrated experience working independently and as part of a team.

o Strong relevant subject matter knowledge.

o Ability to direct the work of others, for jobs requiring supervision.

o Certifications and Licenses: None

PHYSICAL REQUIREMENTS:

• Constantly perform desk-based computer tasks.

• Frequently stand/walk, sitting, grasp lightly/fine manipulation.

• Occasionally use a telephone.

• Rarely lift/carry/push/pull objects that weigh 11-20 pounds.

WORKING CONDITIONS:

• This is a hybrid role which requires 3-4 onsite workdays per week. Additional onsite days may be scheduled, as needed, to meet student and departmental needs.

• Able to work evenings and weekends, as needed

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu

The expected pay range for this position is $95,000 - $129,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

HOW TO APPLY:

We invite you to apply for this position, please submit your résumé and a one-page cover letter along with your online application.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow . We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture . We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you . Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun . Stroll through historic sculptures, trails, and museums.

• Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 4122

• Employee Status: Regular

• Grade: J

• Requisition ID: 103795

• Work Arrangement : Hybrid Eligible