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Position Title:Helpdesk Representative - Student Records (CDET)

Requisition #:139

Location:Quantico, VA

Clearance Level Required:Candidate must be able to obtain/maintain a SECRET Clearance

Davis Defense Group(DDG) has secured a stellar reputation as one of the premier small businesses in the aerospace and defense industry, steadfastly supporting the Department of Defense since 2002. A critical combination of vision and dedication to excellence has helped our customers achieve numerous significant milestones on schedule and within budget. Today we employ roughly 600 personnel around the globe in a mix of analytical, advisory, technical, and support positions. The common thread across our organization is our commitment to our customers and an unwavering dedication to our principle motto: "Services you need. Integrity you can count on."

Functional Description:

Davis Defense Group (DDG) is looking for a Helpdesk representative for student records support to the College of Distance Education and Training (CDET) on site in Quantico Virginia. The Unit Diary (student records) section works with CDET students, faculty and staff to process and assist with course enrollments, course completions, transcript requests and reporting to associated Marine Corps personnel systems.

Duties and Responsibilities:

• Provide tier I level and some tier II level troubleshooting for student issues relating to MarineNet and Distance Education Program (DEP) coursework in the Learning Support System (LSS) and MarineNet systems.
• Provide tier I level testing support for courseware being developed for and hosted in the CDET E-Learning Ecosystem.
• Verify and correct approved course completion bonus/reserve retirement point issues via the Unit Diary.
• Submit and track student related issues using the JIRA system for trouble ticket submission.
• Respond to student questions and queries regarding DEPs and MarineNet such as:

o Student enrollments, disenrollment and waiver requests

o Course equivalency requests

o Grade change requests

o Official Transcript requests

o Diplomas

• Construct periodic student reports using a Marine Corps web services application and electronically submit for review.
• Generate, review, and correct erroneous entries identified on monthly transaction reports.
• Generate reports to track student progress.
• Validate MarineNet transactions post to Marine Corps administrative systems properly using Operational Data Store Enterprise (ODSE).

Required Experience:

• Proficiency with Microsoft Office365 suite.
• Excellent communication and customer service skills.

Desired Experience:

• Experience with the following systems/applications (training provided as required):

o Unit Diary Manpower Integrated Personnel System (UDMIPS)

o Marine Corps Total Force System (MCTFS)

o JIRA

• Prior military service or experience working with the military.

Education Requirements:

High School Diploma or equivalent

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiringmanagermay contact you.

Davis Defense Group, Inc. is committed to maintaining the highest standards of professionalism, integrity and efficiency in our recruitment and hiring processes. As part of our dedication to these values, DDG does not engage with or entertain the services of third-party recruiting agencies for our staffing needs. Thank you for your understanding and cooperation.

Davis Defense Group, Inc.is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual rientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources department at (540) 548-5950.