Experience Inc. Jobs

SUMMARY The Executive Steward oversees the dishwashers and stewards, directs staff in the proper use of chemicals and supplies, set up, and breakdown of the Kitchen, maintains and supervises the cleaning program and cleanliness of work areas. Monitors inventory of china, glassware and silver between all food and beverage departments; ensures the dish machine in proper working condition. Responsible for assuring property operation meets internal audit standards and manages the department within budget. Monitoring payroll and selecting, training, supervising, scheduling, developing, coaching department Team Members. *QUALIFICATIONS * - Food/Beverage Service Worker Permit, where applicable. - Read, write, speak and understand English fluently. - Understanding ware washing techniques and organization of dish room. - Previous management experience preferred. - Meet minimum age requirement of jurisdiction. - Ability to communicate effectively with the public and other employees. - No employee will pose a direct threat to the health/safety of self or others. *PERFORMANCE STANDARDS * - CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Stewarding department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained to meet standards. Empower Stewarding staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in meetings, private parties, lounge and restaurants meet or exceeds customer expectations. - FINANCIAL: Manage department within budget. Accurately forecast expenses. Anticipate cost problems and report discrepancies to FandB Director/Executive Chef. Keep waste to a minimum by planning actions and strategies that reduce waste. - PEOPLE: Manage people according to Davidsons values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers compensation claims. Ensure employees are appropriately certified for their job as required by Company policy and federal, state or local regulations. Monitor and maintain acceptable turnover levels. - QUALITY: Know the general operations of department and how all departments work together to achieve business objectives and to meet customer expectations. Know restaurant standards and hold employees accountable for consistently meeting these standards. Maintain favorable health department scores. Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meet safety and sanitation standards. Inform employees of new food and beverage issues. - MANAGEMENT: Maximize department resources to contribute to the successful achievement of FandB business plan. Identify expense opportunities and possible problems. Assist with the identification and selection of vendors that provide quality service and competitive prices, and monitor to ensure quality of good and service is met. Adjust inventory, department labor schedules, assignments and supplies based upon demand without loss of quality service. Keep kitchen repair costs down by m intaining equipment. ESSENTIAL FUNCTIONS Constantly . Complete payroll for the stewarding department. Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.