Job Information
Johns Hopkins Medicine Patient Service Rep - Ambulatory in St. Petersburg, Florida
Patient Service Rep - Ambulatory
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Johns Hopkins All Children's Hospital,
St. Petersburg, FL
Requisition # 158232
Day Shift
Full Time (40 hours)
Weekend Work Not Required
Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
At All Children's Hospital Johns Hopkins Medicine, we offer first-class pediatric care, along with the best lifestyle anyone could imagine. In the heart of Tampa Bay, our main campus and state-of-the-art facility is located in downtown St. Petersburg, Florida and just minutes from restaurants, beautiful beaches, sports arenas and a multitude of family activities.We are committed to cultivating, nurturing and hiring the best talent for our organization and believe every person makes a difference in the lives of our patients and their families.
At Johns Hopkins All Children's Hospital located in St. Petersburg, FL, we offer first-class pediatric care, along with the best lifestyle anyone could imagine. In the heart of Tampa Bay our main campus and state-of-the-art facility is located in downtown St. Petersburg, Florida and just minutes from restaurants, beautiful beaches, sports arenas and a multitude of family activities
POSITION SUMMARY:
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.
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KEY ACCOUNTABILITIES:
Greets patients, answers telephone calls, and has interactions with patients that enhances the customer experience.
Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy.
Schedules and pre-registers following established policies and procedures to assure accuracy.
Assists in the completion of eligibility and authorizations to assure that patients are financially cleared prior to service delivery.
Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit.
Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes.
Follows organizational policies and procedures that support job responsibilities to work across multiple departments.
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QUALIFICATIONS:
High School Diploma/ GED required.
Minimum one year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting.
Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance.
Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.