Experience Inc. Jobs

Overview

M Health Fairview has an immediate opening for a Team Coordinator at the Rice Street Clinic located in St. Paul, MN. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview Rice Street Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays. This provides an excellent work life balance!

This is a 1.0 FTE (80 hours per two week pay period) opening and is benefits-eligible.

The schedule for this opening is 7AM-5:30PM Tuesday - Friday, subject to change based on clinic needs.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO. For details, please visit our benefits page by clicking here (https://www.fairview.org/benefits)

Responsibilities Job Description

As an integral member of the primary care team, the team coordinator (TC) are crucial to overall quality of care and patient experience via phone calls and electronic messaging. Team Coordinators perform high-level functions to support the needs of the healthcare team and patients/families between office visits to ensure patient needs are effectively addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient interaction. They will also continually look for opportunities we can improve processes and workflow.

• Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions

• Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management

• Prioritizes multiple tasks, interruptions, and changes

• Find opportunities for improvement in workflow & participate in clinic and system meetings

Qualifications

Required Qualifications

• Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or minimum of 1 year comparable experience in a healthcare setting

Preferred Qualifications

• 2 or more years’ experience in a medical setting

Desired Skills

• Knowledge of medical terminology and abbreviations preferred

Other Skills We Desire:

• Excellent customer service, public relations and communication skills

• Ability to prioritize and work with a fluctuation in workload while working independently

• Ability to adapt to change and engage in ongoing process improvement

• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status