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The Salvation Army - Metro Division Social Service Coordinator I in St Paul, Minnesota


The Social Services Coordinator I provides Emergency Social Services in a professional manner to clients; to provide support to staff within the Social Services office and department. This is a regular full-time position with a work week expectation of 40 hours per week.


This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned by corps officer/administrator.• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.• Adhere to the guiding principles of The Salvation Army's social services ministries as outlined in Faith In Action with an emphasis on intentional outreach in the area of pastoral care to those we serve.• Engage all social service clients (including and not limited to, POH, EH families/children, etc.) in a way that brings them to the Corps for programming and activities.• Be knowledgeable of all Salvation Army Social Service and Corps programs.• Answer phones as needed to ensure client needs are met and appointments scheduled timely.• Schedule Emergency Social Services clients and perform intake process,• Provide basic information and answer questions regarding Social Services programs.• Complete all required client documentation in SIMS in a timely manner.• Maintain case files for each client that includes all assessments, action plans, case notes, referrals, and graduation plans.• Participate in community meetings to share about programming and network with other community professionals, as requested by the Social Services Coordinator Ill.• Conduct client interviews and case management. Determine eligibility for programs, assist in application, provide options, and make referrals.• Keep accurate case notes of phone calls, interviews, etc.• Assist clients with direct assistance (food shelf, HeatShare, rental assistance, vouchers, etc.) as directed by the Social Services Coordinator Ill.• Assist with volunteer management and record keeping for the food shelf.• Assist office staff and volunteers in food shelf maintenance (ordering, donations, stocking, bagging, and cleaning).• Maintain required statistics (i.e. TSA stats, client files, United Way, EFN, etc.) as requested by the Social Services Coordinator Ill.• Participate in monthly supervision meetings with the Social Services Coordinator Ill.• Assist in planning and implementation of seasonal activities as requested.• Conduct recruitment of Pathway of Hope participants.• Participate in office and other POH meetings including support calls, cluster meetings, and team meetings• Participate in community meetings to share about programming.• Network with other community professionals.• Data entry, computer updating as requested.• Facilitate educational groups as appropriate.• Assist with other Corps and Social Service functions.• Attend educational opportunities when appropriate.• All other duties as assigned.


• Associate degree in Human Services or two years of college coursework, or a minimum of four years direct work experience in Social Services required.• Experience working in a social service setting conducting long-term case management preferred.• Understanding of the delivery of Social Services with high risk populations including mental illness and alcohol and drug addiction in an inner-city environment.• Ability to work well with clients of diverse cultural and socioeconomic groups with historical trauma.• Respect confidentiality, able to work within ethical and legal parameters of social services.• Ability to accept supervision, feedback, and work with a team of co-workers.• Ability to organize work, set priorities, meet deadlines, and complete tasks with a minimum of direction.• Good office and case management skills (organization, typing, filing, computer word processing, returning client calls, and scheduling appointments promptly).• Ability to use Salvation Army approved word processing, spreadsheet, data base management, and graphics/desktop publishing software packages.• Valid Driver’s License. (Must meet the guidelines provided by the State of residence and the automobile insurance provider as pertaining to corps’ passenger vans/buses.)• Must pass The Salvation Army background checks and meet the MVR driver’s qualifications.• Must complete The Salvation Army Caseworker Certification Program within twelve (12) months of hire.• Willingness to support the philosophy, goals, and objectives of The Salvation Army.• It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

Job LocationsUS-MN-St Paul

Job ID 2021-17390

of Openings 1

Category Social Services

Type Regular Full-Time