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Working Title: IT Business Analyst

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

• Job ID : 81520

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 01/02/2025

• Closing Date : 01/08/2025

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Human Services / Systems & Business Analysis

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually

• Job Class Option : Business Analyst

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

Are you passionate about bridging the gap between business needs and technology solutions? As an IT Business Analyst, you'll play a pivotal role in shaping the future of our organization's systems and processes. You’ll work closely with business partners to understand the structure, policies, and operations, offering insights that drive success. From eliciting and defining requirements to crafting innovative solutions, your expertise will help ensure projects are delivered effectively and meet organizational goals.

In this dynamic role, you will:

• Assist with managing incidents for production support between our business partners and IT teams to resolve issues reported by end users.

• Serve as the vital link between IT and business teams, translating business activities into actionable, technology-driven solutions.

• Partner with development teams, providing guidance and collaborating throughout the development lifecycle—from concept and testing to deployment and adoption.

• Communicate system updates clearly, ensuring smooth transitions by coordinating implementation plans and overseeing successful rollouts.

Join us in making a lasting impact by turning business challenges into opportunities with cutting-edge technology.

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

This position requires a minimum of two (2) years of experience in performing IT business analysis functions.

Experience must include:

• Eliciting and communicating business needs and functional requirements via one or more of the following: Business, Partner (formally Stakeholder), Functional Solution, Non-Functional Solution and Transition Requirements, Use Cases, Test Cases, Specifications, User Stories, Business Process Models, UML Diagrams, and Wireframes.

• Highly organized and adept at prioritizing multiple deadlines, working independently, identifying issues, and recommending alternative solutions as needed.

• Strong problem-solving abilities, including defining issues, gathering information, conducting root cause and alternatives analyses, and implementing creative, effective solutions.

• Ability to work effectively in cross-functional teams, including technical and business stakeholders.

• Skilled in clear communication, presenting complex information in an accessible manner, and translating technical details for non-technical partners.

• Providing customer service, help/service desk, and/or application end-user support with negotiation and facilitation skills that include active listening, empathy, and problem-solving.

• Familiarity with, or the ability to quickly acquire knowledge of, programs and services managed by public sector agencies in partnership with their collaborators, with a particular focus on human services and public welfare initiatives.

A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Proven collaborator with a strong ability to work effectively within a team.

• Knowledge of various methodologies such as Business Process Modeling (BPM), Unified Modeling Language (UML), Lean Kaizen, structured English, etc. within Waterfall and Agile frameworks.

• Proven ability to adapt to changing business needs and priorities.

• Experience delivering presentations or leading training sessions.

• Demonstrated understanding of the programs and services administered by public sector agencies in collaboration with their partners, particularly those related to human services or public welfare.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.