HealthPartners Dental Receptionist in St. Paul, Minnesota
Job Description: HealthPartners is currently hiring for Dental Receptionist. We are a nonprofit integrated care delivery and financing system based in Bloomington, MN. At HealthPartners, you'll find a culture where we live our values of excellence, compassion, integrity, and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included, and valued. Required Testing: Data Entry test (4000 keystrokes) Dental Terminology Test Required: High School diploma or GED Meets one of the following: Graduate of a formal training program in medical reception, an equivalent program, or a customer service program Two years' experience as a medical or dental receptionist, or medical/dental insurance processing Two years' experience in a customer service position One-year experience using data look-up and data entry functions on PC based computer system One-year customer service experience either via telephone or in-person within the last five years Demonstrated ability to organize work under pressure Demonstrated ability to function with multiple priorities and interruptions Excellent oral communication skills Excellent written communication skills Preferred: Experience working in a dental clinic. PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged periods of time and has at least limited mobility. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal. Also requires adequate handwriting and manual dexterity skills. POSITION PURPOSE: The Dental Receptionist is, generally, the first point of contact for a patient seeking care in a dental clinic and shares responsibility with other staff for providing a satisfying experience for patients and other customers. The Dental Receptionist fields a wide range of questions about the operations of a clinic, facilitates the process of appointing the patient for care and collects payments for non-covered services at the point of service. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic's scheduling process takes place. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. ACCOUNTABILITIES: 1. Patient Communication: Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications. Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts. Takes and relays messages requiring follow-up to appropriate persons. Is knowledgeable about and behaves in a manner consistent with the company's patient service expectations/standards. 2. Appointment Scheduling: Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules. Appointment lengths need to be varied based on the treatment being done. Often a patient will be treated by 2 providers in the same visit. This integration of provider schedules needs to be as seamless as possible for the patient. Exercises sound judgment, consistent with established guidance from provider's parameters, in determining urgency of patient's need to be seen by a provider and in scheduling appointments. When unclear, seeks assistance from care staff.