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Associate Director, Donor Recruitment Job Locations US-MN-St. Paul ID 2023-5581 Category Management Work Location Type Hybrid Type Regular Full-Time Overview Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community. Responsibilities Summary: Responsible for the overall planning, development, and implementation of donor recruitment for Memorial Blood Centers (MBC) directly and with influence over Nebraska Community Blood Bank (NCBB). Provides leadership for the Donor Recruitment team, including but not limited to, Managers, Supervisors and Account Managers. A key responsibility of this position is to develop strategic plans that allow for the growth and expansion throughout the mobile operations for the division. This position is responsible for performance measures that include meeting or exceeding mobile operations collections goals, projection accuracy goals, productivity measures, and donor engagement goals. This position must also work collaboratively with the Associate Director and Managers of Collections for MBC and NCBB to optimize mobile collections with primary focus on engaging youth, first time, and all mobile donors. This position has a laser focus on achieving and exceeding annual collection goals and setting the strategic direction of the department through the development of attainable yet challenging territory blood collection goals. Job Responsibilities: Leadership - Provide leadership and guidance to the Managers in Donor Recruitment who oversee daily operations of the donor recruitment department, including Account Management and Automation Recruitment leaders and teams. Develops annual and long-term strategic plans that deliver opportunities for sustained growth. People- Responsible for hiring, training, motivating, rewarding, and disciplining of Donor Recruitment team members. Completes annual performance evaluations of direct reports. General Management- Oversees all administrative aspects of the department. Plans, organizes, and implements strategies which ensure goals are met. These strategies include the education, marketing, promotional and volunteer programs necessary to generate community participation in the blood program. Analytical- Using data generated from blood drive software tool, analyzes recruitment, donor management, and volunteer activities and key measures for effectiveness and makes changes to improve performance. Effectively communicates individual and department achievement and challenges. Communication- Develops effective intra and inter departmental relationships and communication strategies to achieve NYBC enterprise-wide goals. Works with peers to develop new programs and resolve issues. Strategic Partnerships - Partners with the Associate Director, Collections and Technical Operations leaders to implement positive process improvement changes and runs effective and efficient blood drives and donor center operations. As needed, debrief with team members and other leaders on drives that do particularly well, poorly, or as requested by the blood drive sponsor. Donor Engagement - Collaborate with the Donor Engagement, Donor Marketing and Donor Outreach teams to execute all activities intended to enhance the donor experience that ensure donors return to next their next blood drive or a donor center. Customer Service - Ensure Donor Recruitment team members are fully trained in the best practices of customer service as to reduce the donor pains and maximize the donor delight and gains. Collaboration - Oversees the scheduling of blood drives that meet the sponsor's needs while adhering to the Collections team guidelines and employment practices. Community - Develops and supports strategic priorities for community relations and media, such as being an active member in the appropriate Chambers of Commerce. Regulatory- Ensures all activities take place in accordance with regulatory guidelines. Oversees the development and implementation of standard operating procedures (SOPs) and policies. Financial- monitors and manages annual operating budgets. Benefits: Full Benefits Including: Medical, Dental, Vision, Paid Time Off, Sick Time, and Retirement Plan Qualifications Education: Bachelor's Degree in Business, Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience required. Experience: At least 7 years of progressively responsible management experience, preferably in a Healthcare setting, similar business or in sales management. Demonstrated ability to manage both supervisor and staff level positions required. Experience with performance management, developing performance improvement plans, and providing mentoring to managers as needed. Other: Valid driver's license. Experience in sales, customer service or customer engagement preferred. Any combination of education, training, and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job. Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human resource department at 651-332-7000, Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.