Experience Inc. Jobs

Park Nicollet is looking to hire a Human Resources Service Center Representative to join our Human Resources team! Our ideal candidate for this role will have excellent customer service skills, a positive attitude, professionalism and live our values of Excellence, Compassion, Partnership and Integrity. Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. POSITION SUMMARY STATEMENT: To provide a single point of contact within Park Nicollet Human Resources Department where Park Nicollet team members and leaders can obtain prompt and accurate information about Human Resources products and services and to assist in the development and maintenance of the Service Center systems, metrics and processes. The HR Service Center Representative provides services in support of the 1.) Maintenance and data entry of employee and organizational data in various Human Resources systems; 2.) Call center activities that include self-service assistance and personal 1:1 assistance regarding HR programs and systems (e.g. Kronos (TIPS), GPS (performance appraisal system) and Lawson Employee and Manager Self Service; 3.) Benefits and compensation administrative activities. This position offers the opportunity to work remote with the expectation to be onsite sporadically each month. This role is for a local candidate only. MINIMUM QUALIFICATIONS: Education, Experience or Equivalent Combination: 2 years of experience in a Human Resources field or Associates degree and 1 year of experience that equipped the candidate with a detailed knowledge of standard HR products, services and policies/procedures. Three years of work experience in customer service An equivalent combination of education and experience Knowledge, Skills, and Abilities: Experience with personal computer including Outlook, Word, and Excel. Experience working in an ERP system. Strong oral and written communication skills. Able to independently establish work priorities. Attention to detail and a high level of accuracy. Excellent customer service skills. Experience with handling confidential information. Ability to quickly learn new skills in different technology systems Ability to work in a fast-paced continuously changing environment. Strong analytical skills. High degree of initiative, ability to plan and follow through. PREFERRED QUALIFICATIONS: Education, Experience or Equivalent Combination: Experience in working with supervisors/managers on the phone, preferably in handling a high volume of telephone calls in a call center environment. 1-2 years' experience with a human resource database system preferred. Park Nicollet has recently transitioned to a new ERP system called Oracle, so systems experience is highly preferred. ABOUT US At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual rientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.