Job Information
Commerce Bank UX Researcher - Innovation in St. Louis, Missouri
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Annual Salary: $89,000.00 - $105,000.00 (Amount based on relevant experience, skills, and competencies.)
Reporting directly to the Digital Strategy Leader of Innovation, this position is responsible for designing experiments, conducting customer research, synthesizing results, and providing recommendations to business leaders across the organization.
In addition, this position will play a key role in identifying and prioritizing assumptions, selecting experiment methods, and defining success metrics for internal innovation engagements. This individual will work under minimal supervision with wide latitude for independent judgment. Must be highly skilled and have proficient knowledge of customer research principles, methodologies and tools, experience with research and analytics tools and ability to solve complex customer problems through design thinking and validated learning activities.
About This Job
The main purpose of this position is to help teams forge a path to the commercial truth for new digital products and services being considered by Commerce Bank.
Essential Functions
Collaborate with team leadership to define and manage the experiment roadmap for innovation engagements
Partner with business leaders to identify and prioritize the riskiest assumptions about new products and services during the pre-project discovery phase
Design experiments and quantifiable success metrics to test and validate assumptions within a fast-paced and constrained environment
Conduct customer interviews, facilitate focus groups, and create surveys to obtain meaningful customer insights and signals
Share the story of innovation engagements by creating compelling, data-driven recommendations to stakeholders
Facilitate research handoffs and define next steps with UX research and UX design partners
Create a suite of repeatable experiment methods for use in future innovation engagements
Partner with Legal and Compliance for experiment approvals and risk mitigation
Utilize digital experience and analytics tools to identify areas of friction, run A/B tests, and quantify the impact of changes to the customer experience
Facilitate ideation, concept generation and concept evaluation activities using Design Thinking principles
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Adept knowledge of user experience research, validated learning and product management
Ability to manage large groups of influential stakeholders by ensuring customer data guides each design decision
Comfort with ambiguity for customer signals throughout early experimentation
Ability to balance the qualitative and quantitative insights and ensure signals are clear and actionable
Inquisitive, agile, and strong team player with adept verbal and written communication skills, including ability to discuss controversial subjects with all levels and areas of the organization requiring tact and a commitment to finding common ground
Proven ability to lead projects forward and ability to effectively communicate progress and/or barriers to stakeholders and offer issue mitigation strategies
Ability to not only track and compile KPI data, but ability to prepare graphical and narrative explanation of key trends and pertinent information
Ability to successfully collaborate in a matrixed organization across departments and teams
Excellent organizational skills and attention to detail
Ability to effectively prioritize workload based on management direction
Excellent independent reasoning and sound judgment
Demonstrated ability to present information and respond to questions from groups of peers and/or management
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
Education & Experience
Bachelor’s degree or equivalent combination of education and experience required. Graduate degree preferred in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science or related field preferred.
6+ years of research experience with expertise in a wide range of both qualitative and quantitative methods required
3+ years of Web and/or Mobile platform/product experience required
3+ years of experience with digital experience analytics tools (e.g. Contentsquare, Google Analytics, Qualtrics, etc.) and/or A/B and multivariate experiment tools (Adobe Target, Optimizely) preferred
3+ years of financial services experience preferred
3+ years experience managing and coordinating relationships with internal business partners preferred
Experience with utilizing online research platforms (e.g. UserTesting, UserZoom, etc.) preferred
Experience working in a startup environment preferred
#LI-Hybrid
*Position can be located in the Kansas City Market or the St. Louis Market
For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Experiment Designer, Innovation job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $89,000 to $105,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.
Location: 8000 FORSYTH BLVD, Clayton, Missouri 63105
Time Type:
Full time
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.