Experience Inc. Jobs

Our client, a leader in technology services, is seeking a Technical Support Analyst to join their team. As a Technical Support Analyst, you will be part of the Production Services department supporting daily operations and ensuring the stability of the technology platform. The ideal candidate will have excellent customer service skills, strong analytical abilities, and effective communication skills which will align successfully in the organization.

Job Title: Technical Support Analyst

Location: St. Louis, MO

Pay Range: $25.81 per hour

What's the Job?

• Identify possible production failure scenarios and create incident tickets in the ticket tracking system.

• Communicate effectively with development and internal business operations teams to resolve issues.

• Maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

• Perform troubleshooting, analysis, and resolution of technical issues using advanced query and programming skills.

• Consult with end users to determine optimal configuration of equipment and applications.

What's Needed?

• Experience in technical support, Helpdesk, or electronic banking operations.

• Strong technical skills with knowledge of ATM networks and various network protocols.

• Proficiency in Microsoft Office Suite and ability to navigate multiple applications simultaneously.

• Excellent verbal and written communication skills.

• Ability to work under supervision on less complex systems issues.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.

• Gain valuable experience in production services and technical support.

• Collaborate with a diverse team of professionals.

• Enhance your technical skills and knowledge in the field.

• Contribute to the improvement of operational processes and customer satisfaction.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.