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Cigna Software Engineering Senior Manager-Express Scripts in St. Louis, Missouri

POSITION SUMMARY

The Sr Manager – Software Development Engineering manages a team of Software Development Engineers. This position participates in the evaluation and prioritization of customer/user requests. Assigns projects, research and work assignments to team members and directs activities, providing functional guidance and completing individual tasks as needed. Ensures projects are completed within designated time frames and tracks and reports progress to upper management. Participates in cross-departmental IT initiatives. The Sr Manager has full accountability for the work of all members of the team also represents, strategizes and promotes methodologies and processes across IT and devises improvements to the current processes. This person is also responsible for providing timely feedback to their team members and assisting their leadership with year-end calibration and identification of high performers.

ESSENTIAL FUNCTIONS

  • Manages a functional team in one or more sites.

  • Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues.

  • Consults with business, Product and other IT management to evaluate user requests and clarify objectives for projects and initiatives.

  • Develops annual initiatives and specific deliverables for their team.

  • Oversees determination of feasibility, cost and time required, compatibility with current policies, procedures, and functions.

  • Completes projects and initiatives as assigned, coordinating their team resources and resources in different departments.

  • Provides assistance to IT team members needing their expertise and knowledge.

  • Production Support activities which includes defect tracking, monitoring, alerting and live troubleshooting.

  • Provides on-the-job training for new of less experienced team members.

  • Mentors team to improve their understanding and skill and ensure they are familiar with resource materials.

  • Works with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements.

  • Works with departmental leadership to develop and implement strategic business work plan goals.

  • Tracks and periodically reports progress to senior management.

  • Assists the Budget planning and management for their department.

  • Participates in special projects or task forces as assigned.

  • 24x7 on call support when needed

  • Limited travel

QUALIFICATIONS

  • Bachelor’s degree in relevant discipline or 14 – 18 years of equivalent work experience.

  • 8-12 years relevant experience or Master’s degree with 6-10 years relevant experience.

  • Knowledge of mainframe and/or distributed technologies including Cloud, ReactJS, Spring Boot, Java Full stack, Oracle, MQ and CICS transaction processing technologies, SOA.

  • Knowledge of mainframe technologies is a plus

  • Previous Contact center experience supporting a large user base.

  • Ability to lead high talent teams in local and remote locations.

  • Previous supervisory experience in leading a technical team or managing a larger cross-functional team of non-direct reports.

  • Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale.

  • Conceptual knowledge of IT concepts, procedures and practices.

  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

  • Demonstrated ability to prioritize work load and meet project deadlines.

  • Ability to adapt in a dynamic work environment and make independent decisions.

  • Extremely detail oriented.

  • Strong customer service focus.

  • Excellent oral and written communication skills.

  • Willingness to work a flexible schedule to accommodate project deadlines.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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