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Wells Fargo EO WIM Case Mgmt/SA Team Ld in St Louis, Missouri

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

• The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The EO Case Mgmt/Self Assurance Team Lead will be a Subject Matter Expert/team lead responsible for assisting with team member audits, serving as an escalation point for team members/managers, creating and distributing metrics/reports, creating and performing self-assurance reviews for the department.

Supports management in the day-to-day supervision of a team of licensed professionals. Duties may include: managing daily pipeline, providing guidance to resolve complex issues; training and coaching staff; managing daily schedules; providing work direction to team members; acting as a back-up to manager; providing input into team member performance; assisting in employment decisions and setting performance standards; actively recommending process/policy improvements; suggesting methods to improve customer satisfaction; participating in special projects as assigned.

Please Note: This role requires a FINRA Series 7 to qualify for immediate registration. Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.

Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications

  • 8+ years of experience in one or more of the following environments: customer or investor-facing, disputes, claims, fraud resolution, brokerage operations, client account supervision, or risk

  • Successfully completed FINRA Series 7 exam to qualify for immediate registration (or FINRA recognized equivalents)

Desired Qualifications

  • 1+ year of brokerage industry experience

  • Experience developing partnerships and collaborating with other business and functional areas

  • FINRA registration including Series 7 (or FINRA recognized equivalents)

  • Ability to assess current processes/procedures and make recommendations for efficiency

  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

  • Ability to motivate and provide performance feedback to staff

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • 1+ year of leadership experience including coaching, training, and mentoring

  • Experience performing quality assurance audits

Other Desired Qualifications

  • Experience resolving and working through escalated and complex issues

Job Expectations

  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.

Street Address

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5582700

Updated: 2021-06-22 02:24:27.063 UTC

Location: St Louis,Missouri