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JOB PROFILE

RESTAURANT SERVICE MANAGER

Hilton Malta, St. Julians

JOB OVERVIEW

The Restaurant Service Manager is responsible for making sure customers have the best possible experience atOceana.

·Are you passionate about market-leading restaurants?

·Do you know what it takes to inspire your team to deliver exceptional customer service every time?

·As a manager, are you supportive and inclusive?

·Do you thrive in a fast-paced environment?

If so, this role is made for you!

Reporting to:

-Restaurant General Manager

Responsible for:

-Restaurant Supervisors

-Guest Relations Executives

Works closely with:

-Head Chef

-Stewarding Team

KEY RESPONSIBILITIES

As Restaurant Service Manager, you will:

1. Exceptional Customer Experiences

·Lead your team to deliver exceptional customer experiences, providing authentic personalised service and in-depth product knowledge

·Develop great customer relationships, recognizing repeat customers and their preferences to improve loyalty

·Manage operations efficiently, making sure customers receive a friendly welcome on arrival, tables are available at reserved times, and ensuring high-quality, well-presented food and drinks are delivered promptly and accurately

·Contribute to achieving restaurant revenue targets by training your team on effective upselling and personalised customer recommendations

·Make sure that food allergies, dietary requirements and customer modifications are treated with absolute seriousness

·Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed

2. Great Working Environment

·Manage, develop and motivate the restaurant service team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals

·Practice great people management, from recruitment to training to succession planning and recognition

·Schedule Team Members’ working time efficiently based on forecast business volumes, offering flexibility where possible and minimizing overtime costs

·Communicate well and often, building good working relationships with the culinary and stewarding teams

3. Day-To-Day Essentials

·Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.

·Ensure the restaurant is set up for service, and assist the Restaurant GM in making sure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations

·Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times

·Assist the Restaurant GM in managing restaurant inventory, stock control and purchasing, following hotel guidelines.

·Keep up to date with what’s happening in F&B – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.

WHO ARE WE LOOKING FOR?

We’re looking for a manager who is passionate about market-leading restaurants, with at least3years’ experience in a similar role.Experience inRestaurant Managementwould be an advantage.

To be successful in this position you will have:

·Good people management skills, experienced in managing, training and motivating a team and working effectively with other departments.

·Excellent communication skills to create connections with diverse customers and share information clearly

· Customer focus , maintaining the highest standards of service and quality to create memorable experiences

·Effective relationship management skills to build good relationships with key internal and external stakeholders

· Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

You will also be fluent inEnglishand comfortable using F&B systems and MS Office.

WHAT DO WE OFFER?

·A competitive salary and benefits package

·Worldwide career opportunities

·Access to leadership development programmes and hundreds of courses through Hilton University

·Industry-leading Team Member travel rates through Go Hilton

·Wellbeing initiatives to help you thrive and be your best self

·A workplace to be proud of

·Opportunities to be recognized for being awesome and doing a great job

USEFUL TO KNOW: This position is full-time and will require working weekend and/or evening shifts.Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

Job: Bars and Restaurants

Title: Assistant Restaurant Manager - Oceana

Location: null

Requisition ID: HOT0B206

EOE/AA/Disabled/Veterans