Experience Inc. Jobs

*Customer Communications Supervisor *

For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.

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Schedule:

Full Time: 8:00am -- 5:00pm, Monday -- Friday 

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*Position Summary: *

The Customer Experience Supervisor provides direction to the Customer Experience Agents on the Domestic order desk by assigning, directing and reviewing the work of staff.  Develop policies and procedures and ensure they are being followed.  

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*Position Responsibilities: *

• Have contact with customers concerning the following but not limited to: orders, quotations for consumables and spare parts, availability, return material authorization, expedite orders, questions concerning part number and/or quality problems, discrepancies on orders
• Complete forms, reports and Oracle screens according to procedures in department manual
• Enter orders received via, phone, email and/or customer website
• Complete "Contact Information" form as needed and forward to Domestic Sales Coordinator
• Assist outside sales personnel as needed
• Scan and attached documents to Oracle
• Sort and distribute incoming orders/requests to staff
• Supervise Customer Experience Agents on day-to-day basis
• Approve Return Material Authorizations, request for credit, and sample requests
• Enter internal requisitions and purchase requisitions
• Train new Customer Experience Agents
• Other duties as required

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*Position Requirements: *

• Good communication skills
• Ability to work at a fast pace
• Computer literate
• Pleasant telephone manner
• Organizational skills
• Previous customer service experience

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*Education/Certifications: *

• High School Diploma or equivalent

• 2 year degree preferred

   

EOE M/F/VET/Disability