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FRIENDS OF SWITCHPOINT INC. Housing Case Manager in ST GEORGE, Utah

+-----------------------------------------------------------------------+ | Requirements | | Job responsibilities: | | | | Intake Process: | | | | Completes an initial needs assessment and acts upon critical needs | | appropriately and immediately. | | Orients clients to housing programs, requirements, and consequences. | | Assures that basic nutrition and hygiene needs are being met. | | Interviews and counsels' prospective clients for the Supportive | | Housing Programs Switchpoint offers. | | Case Plans: | | | | Develops a comprehensive client-driven case plan with both short-term | | and long-term goals identified. | | Uses SMART goals. | | Monitors progress towards goals in regularly scheduled sessions. | | Evaluates and adjusts case plans as needed and provides written | | warnings with consequences if satisfactory progress is not being | | met. | | Empowers clients to appropriate resources to assist with meeting | | goals. | | Assures that specific HUD program goals are consistently being met | | and provides extensive case work to foster transition from | | homelessness to permanent housing. | | Training Programs: | | | | Designs, coordinates, and implements Life Skills, Tenancy 101, | | Finance/Budgeting and other training programs aimed at learning and | | practicing life skills and decision-making. | | Evaluates the program for effectiveness and producing changes in | | client behaviors. | | Establishes and coordinates day and evening programs, schedules | | outside service providers and volunteers. | | Participates in Crisis Intervention/Prevention training, Bloodborne | | pathogen training and other trainings deemed necessary to the | | position. | | Recordkeeping and Reporting: | | | | Maintains client files to include conversations, warnings, progress | | towards goals and documentation of any incidents. | | Report critical incident(s) immediately to Regional Director. | | Collects data necessary to meet funding requirements and statistical | | reports. | | Collects data necessary to meet funding requirements and statistical | | reports. | | Completes the initial assessments, VISPDATs, SPDATs, case management | | logs, exit surveys and all incident reports in a timely manner as | | specified by program. | | Property Management: | | | | Assures the safety of each property through frequent tours of the | | facilities inspecting for any hazards or repair needs. | | Reports any hazards to the Executive Director for immediate | | attention; communicates with the resident managers to ensure safety | | for the residents. | | Facilitates the repair process in collaboration with the Executive | | Director and the Chief Financial Officer | | Teamwork and Collaboration: | | | | Works in collaboration with program and other agency staff to | | facilitate a team environment. | | Serves on committees as requested. | | Participates in LHCC team meetings as requested. | | Role models effective team behaviors | | Demonstrates effective communication skills in building relationships | | with all employees and clients. | | Creates good working relationships with local welfare administrators | | and other area service providers, support groups, non-profits to | | facilitate access to area resources for clients. | | Substitutes for other staff when need arises. | | Switchpoint Values and Culture: | | | | Treats all clients, visitors and employees with care, kindness, | | respect and dignity. | | Adheres to Switchpoint policies, procedures, code of conduct and | | attendance rules. | | Maintains strict confidentiality for all information. | | Adheres to the policies in the use of computer technology and all | | tele-communication devices. | | | | Job Requirements: | | | | Core Job Requirements & Top Priorities | | | | Computer skills including Microsoft Office, UHMIS, and ability to | | learn new programs. | | Experience in Human Services and with a variety of populations | | (mentally ill, disabled, substance abusers, etc.) | | Ability to solve problems, make decisions, resolve conflicts, and | | LISTEN. | | Ability to deal calmly in crisis situations. | | Strong interpersonal skills with the ability to be compassionate and | | firm and always maintain confidentiality. | | Knowledge of community resources | | Ability to be flexible | | Behavioral Competencies: | | | | Accountability | | Adaptability and flexibility | | Conflict resolution | | Counseling skills | | Honesty/integrity | | Persuasion | | Teamwork and Collaboration | | Education & Other: | |

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