Job Information
Wilson Electronics Bilingual Technical Customer Support Representative - Full time (Seasonal) in St. George, United States
Join the team at Wilson Electronics and be a part of our mission to connect everyone, everywhere! As the industry leader in cellular repeater technology, we're bringing 5G technology to businesses and consumers in their homes, workplaces, and beyond.
But we're not just committed to developing innovative products - we're also dedicated to developing great people. That's why we've been recognized as a "Best Companies to Work For" six times by Utah Business Magazine. Our strong work culture drives high employee satisfaction, and we're looking for individuals who are passionate about using our company values to grow, take ownership, and make a positive impact on our customers.
Why you should join our team as a Bilingual Technical Customer Support Representative:
Looking for a customer service role with work-from-home flexibility? Look no further! We're seeking a skilled and personable Bilingual Technical Customer Support Representative to help us resolve customer issues regarding the sale, installation, and troubleshooting of our cellular communication booster products.
In this role, you'll have the chance to showcase your communication skills, knowledge of mobile communications devices and electronics, and your ability to solve problems in a timely manner. And with a competitive rate of $16/hour plus a quarterly bonus, it's a great way to earn money while developing valuable skills.
As a seasonal position for up to 6 months with the potential to become permanent, this is a great opportunity to get your foot in the door at our growing company. Plus, we'll provide all the necessary training to succeed on the job - including training in our St. George office before transitioning to work from home. As a seasonal position, this position is not eligible for benefits.
The schedule for this position is:
Full-time: Monday through Thursday, 7:30 am to 5 pm MST and Saturdays from 9 am to 3 pm MST
Must be willing to work Saturdays
Must be willing to work 2 of these holidays a year: President's Day, Good Friday, Memorial Day or Black Friday
Must be available to train in our St. George office for a minimum of 2-4 weeks
Areas of responsibility include:
Demonstrating knowledge in mobile communications devices and/or electronics: As a Technical Customer Support Representative, you'll be the expert on our products. This means staying up-to-date on the latest product features, capabilities, and troubleshooting techniques.
Addressing and solving customer-related issues: Customer satisfaction is our top priority, so you'll need to be able to respond to customer inquiries, concerns, and complaints in a professional and timely manner. You'll work closely with customers to understand their needs and concerns, and then provide solutions that meet their expectations.
Completing all work duties within an expected time frame: Time management and organization are key to success in this role. You'll need to prioritize tasks, manage your workload effectively, and ensure that all work duties are completed within the expected time frame.
Being patient, courteous, and friendly at all times: Customer success is all about building positive relationships with customers. Your ability to remain calm, professional, and empathetic will be essential in building customer loyalty. You'll need to approach every customer interaction with a can-do attitude and a willingness to go above and beyond to meet their needs.
Performing other tasks as assigned: As a member of our team, you'll be expected to be flexible and willing to take on additional tasks as assigned. This may include working on special projects, assisting with administrative tasks, or providing support to other team members as needed. Your ability to adapt to changing priorities and take on new challenges will be key to your success in this role.
This job may be a great fit if you:
Possess excellent communication skills, both verbal and written, and can communicate with customers effectively and professionally.
Are a quick learner and demonstrate a strong willingness to acquire knowledge on our products and services to effectively resolve customer issues and provide accurate information.
Are self-motivated, organized, and have the ability to work independently while also being a team player.
Have previous customer service experience, preferably in a technical support or call center environment, and are comfortable with handling customer inquiries and providing solutions in a timely manner.
Being bilingual in Spanish is a plus and can help us better serve our diverse customer base.
Possess strong computer skills, including proficiency in Microsoft Office tools such as Excel, Word, and Outlook.
Live within 50 miles of St. George Utah and are available to come onsite for training and company meetings.
Have reliable internet speed of 25MB download in order to be eligible to work from home.
Ready to join our team?
If you feel this position is a fit, please fill out our quick 3-minute, mobile-friendly application. We look forward to meeting you!
A background check and drug screen is required upon accepting an offer of employment.