Experience Inc. Jobs

About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

*All benefits subject to availability

About the Role

Our Dukes Golf Course plays host to an outstanding 5* Championship Golf Course, situated on the edge of St Andrews. The club has an excellent reputation with a range of facilities on offer to its members and guests. We have a rare and exciting opportunity for a Seasonal Golf Operations Associate to become an integral member of the DSA Golf Operation and to contribute to the profitability and operation of the golf outlets across our resort.

Duties and Responsibilities

The applicant will be an integral member of the DSA Golf operation during our busy high season. They will contribute to the profitability & operation to Duke’s Golf.

They will display conscientious standards of work and will execute at a high level.

• Member & guest experiences,

• Reservation bookings

• Business ideas and planning

• All of Golf Operations duties

SPECIFIC RESPONSIBILITIES

Guest Experience

• Exceed Guests’ and members’ expectations through excellent and engaging service.

• Anticipate Guest needs.

Pro Shop

• Merchandising Product – maintain shops with high quality displays.

• Stock control through stock taking and spot checks.

• Provide creative ideas to increase sales.

Golf ops

• Buggy Store – manage and maintain buggy operation through clean down, watering, and general tidy.

• 1st Tee Starter – welcoming golfers to the Duke’s Course, offering advice on tee boxes and giving brief description of the layout of the course. Also offering advice on the pace of play and course conditions. Providing an overview of functionality of the Halfway House. Liaising with Meet and Greet to ensure the driving range is presentable and fully stocked.

• Meet and Greet – Improve guests’ experience by providing a welcome and layout of the property, including restaurant, changing facilities, Pro Shop and driving range. Ensure standards of arrival area are of the highest standard. Oversee daily buggy operation and maintain standards of cleanliness.

• Driving Range – Providing and clearing range balls and maintain set-up to a high standard. Clearing baskets & teeing area.

• Duke’s Admin – Enhancing guests’ experience by offering knowledgeable information regarding all Duke’s Golf bookings and offering additional information on Duke’s Restaurant bookings. Responsible for ensuring tee sheets are organised and pre-payments are taken. Expected to retrieve all necessary information from guest to allow for pre-arrival gifts to be made. Assist with any general admin when required.

About You

You will be an enthusiastic, well presented, friendly and confident individual who has excellent interpersonal and organisational skills with a flexible approach and passion for golf. You will enjoy working as part of a team but can also work independently.

Education and Experience Requirements

Desirable skills and experience of the position include:

• Previous golf operations experience.

• Hospitality experience or relevant qualifications.

• Confidence in using the following programs POS, Excel, and Word.

Salary

This is a seasonal opportunity during our high season, until September. A flexible shift pattern is offered with a competitive hourly rate up to £12.36, depending on experience and a range of associate benefits. This role includes weekend working, early mornings, and evenings.

Job Type: Fixed term contract starting April 2024

Salary: £10.68- £12.36 per hour

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision toestablishKohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing andremainscommitted to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thankyou for your interest in joining our growing team as we embark on the next phase of growth!