Job Information
Cabela's Retail POS Support Tech 1 in Springfield, United States
POSITION SUMMARY:
Under direct supervision, the Retail POS Support Tech 1 provides technical support to the company’s end users over the phone, or remotely via remote access software. Responsibilities include creation of incident tickets for Retail POS Register issues, as well as other daily and project tasks as assigned. They may also perform Operations tasks as assigned.
POSITION RESPONSIBILITIES:
Respond to telephone calls, e-mails, and Service Desk requests for technical support.
Maintain a sense of urgency while dealing with multiple tasks and turning around service requests and repairs of POS systems as quickly as possible.
Provide support to the retail stores including identifying, researching and resolving technical problems related to POS registers and peripherals.
Maintain all technical documentation as it relates to the support of the hardware and software required for proper register operation and support
Work with Toshiba Tech Support to order parts and resolve issues.
Work with IT team to identify and implement plans for technology upgrades and deployments.
Willing to work a variable schedule to provide appropriate levels of support to the Retail Stores.
This schedule for this position may include working evenings and weekends.
POSITION REQUIREMENTS:
Application Software troubleshooting
Computer Hardware troubleshooting
Analysis and resolution or retail experience encompassing Retail Point of Sale
Ability to apply common sense understanding in order to carry out instructions in written, oral, and diagram form
Good written and verbal communication skills
Ability to work well in a team environment
Willingness to respond to a variety of tickets encompassing Retail issues
Willingness to learn new technologies and skillsets
Excellent customer support skills
Ability to operate various computer-related equipment
Possess active listening skills and conflict mediation skills
Degree in Computer Science recommended but not required
Experience with Linux operating and window operating systems
PHYSICAL REQUIREMENTS:
Regularly performs computer work and sits.
Occasionally walks and stands.
Ability to lift up to 60 lbs.
TRAVEL REQUIREMENTS:
Up to 15%
Ability to be at store locations for up to 7 days
INDEPENDENT JUDGEMENT:
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”