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At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary ：

Trane in Springfield, TN is hiring for a Service Center Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

This position has been designated as onsite. Location: 3600 Kelton Jackson Rd., Springfield, TN

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

• Educational and training opportunities through company programs along with tuition assistance and student debt support .

• Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Responsibilities:

• Coordinates service resources, dispatches and assigns team members to project.

• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians

• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Qualifications:

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.

• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

• Must be organized with the ability to multi-task and prioritize daily interruptions.

• Strong attention to detail and enjoy working in fast paced environment.

• Knowledge of Word, Excel, Outlook, and Windows.

• Flexibility to work overtime/weekends, as required.

• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Additional Requirements and Environmental Exposure:

· Must be able to safely and legally operate a vehicle using a seat belt

· Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties

· Must be able to twist the trunk of your body 90 degrees in each direction

· Must be able to squat and touch the floor with both hands

· Must be able to reach your hands over your head

· Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours

· This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.

· Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less

· Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal

· Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet · This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location.

Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Base Pay Range: $46,050 - $73,000 (overtime eligible)

**Disclaimer. This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.