Experience Inc. Jobs

TITLE: Systems Technologist

FLSA: Exempt

SEGMENT: Information Technology

SHIFT: Monday-Friday. 8:00 AM - 5:00 PM.

CATEGORY: Full-Time

LOCATION: Springfield

REPORTS TO: EVP, Chief Information Officer

DATE: April 17, 2024

SUMMARY

The position of Systems Technologist will be proactive in addressing problems, quickly solve issues and address concerns presented by the user base and any other consumer of the Bank's IT services. Will continually look for ways to improve the efficiency of the corporate-wide IT initiatives and processes, identifying issues and potential issues before they become impactful to the companys operations and/or customers. Will continuously provide exemplary customer service and will tenaciously pursue problem resolutions, working until such issues have been resolved to the requesters satisfaction.

Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

ESSENTIAL DUTIES

Primary responsibility for Microsoft Azure and O365 environments.

Technical assistance and problem resolution to team members, contractors, regulatory representatives, vendors, service providers, and other such entities as may be necessary. Such services will be provided via phone, e-mail, in person, or using a combination of each.

Technical assistance and problem resolution with 3rd party software applications.

Evaluate, test, and implement new software programs for the company when applicable.

Demonstrate an effective use of advanced troubleshooting techniques to solve problems.

Configure new computer systems and peripherals, and perform advanced maintenance as required.

Maintain a high degree of familiarity and competency in the areas of malware detection and prevention.

Maintain a knowledge of common and lesser known data security processes, tools, and systems.

Maintain computer equipment and software to ensure secure and efficient operations.

Repair computer hardware, office equipment, and associated devices as and where required.

Read and understand technical manuals.

Travel to all locations to perform necessary tasks in support of the organization's needs.

Treats people with respect, keeps commitments, Inspires the trust of others, works ethically and with integrity, upholds organizational values, and accepts responsibility for own actions.

Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes working environment free of harassment of any type, and builds a diverse workforce and supports affirmative action.

Follows policies and procedures, completes administrative tasks correctly and on time, supports the Banks goals and values, and benefits the Bank through outside activities.

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to ones own actions and conduct.

SECONDARY DUTIES

The position of Systems Technologist performs duties specific to the position and other functions as assigned.

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10-20 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate ny or all of the following: telephone, cellular telephone, beeper, copy and fax machines, adding machine (calculator), check protector, microfilm equipment, e