Humana Senior Technology Leadership Professional - ServiceNow - (Remote Virtual Home Office) in Springfield, Missouri
The Senior Technology Leadership Professional is responsible for all aspects of software or hardware product delivery and performance. The Senior Technology Leadership Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Humana is seeking a Senior Technology Leadership Professional that:
Provides ServiceNow administrative support for core platform components and applications
Contributes to Platform as a product roadmap, backlog and OKR development
Supports core applications and integrations
Leads coordination of knowledge transfer from product teams to the core platform team, as well as with CSS and PSM groups.
Participates in turn activities, PPV testing and instance management.
Participates in technical governance activities.
Supports project implementations and coordinates operational readiness activities as needed.
Evaluates data from incoming incidents and looks for patterns that would drive process or technical improvements to help the business
Ability to create and maintain relationships with a wide range of stakeholders throughout the organization
Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues.
Ability to maintain project plans and communicate updates
Ability to work well under changing deadlines and priorities
Experience with business process mapping and the use of project management software
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
Experience thriving in ambiguous software development environments
Understand and diagram business process related activities
Supports product evaluation and qualification on leading edge technology components.
Ensures that production schedules are followed and product(s) meet specifications and quality requirements
Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.
Additional duties as assigned
ITIL v3 or v4 Foundations certification
ServiceNow Certified System Administrator certification
Bachelor's degree or equivalent
5 or more years of technical experience
Knowledge of core ServiceNow platform
Knowledge of ServiceNow ITSM, ITOM, SecOps, Human Resources and SAMPro products.
Knowledge of CMDB
Experience with the technologies in use in the application(s) or infrastructure
Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
Experience with unit testing and mocking
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
ServiceNow ITSM Certified Implementation Specialist
ServiceNow Certified Application Developer
Six Sigma Certified
MBA or other Advanced Degree
Demonstrated ability running large scale projects
Experience with technology solutions assessments and/or strategy planning oversight
Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, candidates will be required to:
Provide proof of full vaccination, including booster OR
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, and state exemptions will be available.
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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