Experience Inc. Jobs

Job Information

Humana Senior Technology Leadership Professional - ServiceNow - (Remote Virtual Home Office) in Springfield, Missouri


The Senior Technology Leadership Professional is responsible for all aspects of software or hardware product delivery and performance. The Senior Technology Leadership Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


Humana is seeking a Senior Technology Leadership Professional that:

  • Provides ServiceNow administrative support for core platform components and applications

  • Contributes to Platform as a product roadmap, backlog and OKR development

  • Supports core applications and integrations

  • Leads coordination of knowledge transfer from product teams to the core platform team, as well as with CSS and PSM groups.

  • Participates in turn activities, PPV testing and instance management.

  • Participates in technical governance activities.

  • Supports project implementations and coordinates operational readiness activities as needed.

  • Evaluates data from incoming incidents and looks for patterns that would drive process or technical improvements to help the business

  • Ability to create and maintain relationships with a wide range of stakeholders throughout the organization

  • Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues.

  • Ability to maintain project plans and communicate updates

  • Ability to work well under changing deadlines and priorities

  • Experience with business process mapping and the use of project management software

  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

  • Experience thriving in ambiguous software development environments

  • Understand and diagram business process related activities

  • Supports product evaluation and qualification on leading edge technology components.

  • Ensures that production schedules are followed and product(s) meet specifications and quality requirements

  • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.

  • Exercises considerable latitude in determining objectives and approaches to assignments.

  • Additional duties as assigned

Required Qualifications

  • ITIL v3 or v4 Foundations certification

  • ServiceNow Certified System Administrator certification

  • Bachelor's degree or equivalent

  • 5 or more years of technical experience

  • Knowledge of core ServiceNow platform

  • Knowledge of ServiceNow ITSM, ITOM, SecOps, Human Resources and SAMPro products.

  • Knowledge of CMDB

  • Experience with the technologies in use in the application(s) or infrastructure

  • Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel

  • Experience with unit testing and mocking

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • ServiceNow ITSM Certified Implementation Specialist

  • ServiceNow Certified Application Developer

  • PMP Certified

  • Six Sigma Certified

  • MBA or other Advanced Degree

  • Demonstrated ability running large scale projects

  • Experience with technology solutions assessments and/or strategy planning oversight

Additional Information

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

  • Provide proof of full vaccination, including booster OR

  • Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.



Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.