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Humana Senior Citrix Systems Engineer - Network/Virtualization in Springfield, Missouri


The Senior Citrix Systems Engineer - Network/Virtualization is a member of a High-Performing Engineering team with a desire to deliver sophisticated solutions. They are essential in providing a world-class experience to our associates and business partners.


Participates as a member of a High-Performing Engineering team, with a primary focus on providing reliable and secure virtual access to 20K concurrent users

Defines and establish monitoring thresholds and action plans for Citrix ADC and Storefront events, to be managed by Level 2 support teams

Partners with Network, Security, and Offshore business partners to develop resilient and secure access to existing Virtual App and Desktop environments.

Develops technical roadmap to provide network access to cloud-based virtual servers and desktops.

Configures and support NetScaler and Access Gateway solutions to support scalable delivery of applications and desktops to various endpoints.

Demonstrates expertise with Citrix NetScaler, GSLB, and implement load balancing best practices

Configuration, installation, and maintenance of Citrix Provisioning Services and Citrix NetScaler.

Delivers solutions in support of Citrix Virtual Apps & Desktops (secondary skill set, primary MUST be Citrix ADC/Netscaler).

Required Qualifications

  • 5-8 years systems engineering at enterprise level with strong knowledge of Highly Available Citrix environments

  • Experience managing Citrix ADC v12.1 or higher required

  • Experience managing Citrix Storefront 1912

  • Experience with Citrix Virtual Apps and Desktops 1912 (secondary skill set)

  • Experience with Citrix Cloud

  • Experience with Azure AD Multi-Factor Authentication

  • Automation skills highly preferred

  • Experience with Netscaler MAS

  • Knowledge of multiple operating systems and related utilities and hardware

  • Knowledge of storage management

  • Knowledge of TCP/IP and network troubleshooting tools (WireShark, NetMon, etc.)

  • Knowledge of technical writing principles and practices

  • Skill to effectively analyze and solve problems

  • Skill in software installation and maintenance

  • Ability to work independently as well as with a team

  • Ability to communicate effectively verbally and in writing

  • Ability to establish and maintain effective working relationships with employees, vendors, clients and public

  • Ability to install, configure and manage Citrix Access Gateway devices, both appliances and virtual instances

  • Knowledge and hands-on experience troubleshooting issues where the Netscaler is part of the network path.

  • Hands-on experience diagnosing and addressing end-user response time issues.

  • Hands-on load balancing experience

  • Must not require sponsorship to work in the U.S. now or in the future

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

  • Experience working in a SAFe (Scaled Agile Framework) environment

  • Citrix Certified Professional - Networking (CCP-N)

  • Citrix Certified Professional - Virtualization (CCP-V)

Additional Information

This role will also provide support for Humana Government Business, and will require a clear background investigation performed by the Defense Counterintelligence and Security Agency

Covid Information

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

  • Provide proof of full vaccination, including booster or commit to testing protocols *OR  *

  • Provide proof of applicable exemption including any required supporting documentation


Medical, religious, state and remote-only work exemptions are available.

Why Humana?

It's not about what we think is important. It's what matters to you that counts. Humana offers a variety of benefits to promote the best health and well-being of our associates and their families.

You'll experience the following perks as a full-time Humana employee:

Compensation and Financial Security - Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, 401(k) retirement savings plan (125% match for the first 6% contributed by an associate), etc.

Your Whole Health - Humana's health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.

Work Perks - Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.

Grow With Us - Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.


For more than 60 years, Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We're not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

If you're looking for a career that provides opportunities for growth and development in a stable industry, Humana might be the right fit for you.

60 - We have been committed to seniors' health and care for nearly 60 years.

46K - We have 46,000+ associates.

#56 - Ranked #56 on the Fortune 500 list in 2019.

16.6M+ - We have 16.6+ million medical members across all 50 states.

12M - Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.

You can find out more about us and view our current career opportunities at https://careers.humana.com.

Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Additional Information

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office.

  • Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.