Job Information
Great Southern Bank Debit Card Services Clerk Lead in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible assisting customers and banking center personnel with questions regarding Debit Cards. Assists the Debit Card Services Manager with coordinating the daily activities of other personnel in the department.
Essential Duties and Responsibilities
Assists the Debit Card Services Manager with the review, delegation, and management of workloads and daily tasks ensuring tasks are completed in an accurate and timely manner. Maintains a strong working knowledge of all departmental policies and procedures to provide department staff with ongoing support and guidance. This duty is performed daily, about 30% of the time.
Assist management with compiling departmental data for analytical and reporting purposes. This duty is performed daily, about 30% of the time.
Knowledgeable of debit card standards, bank policies, procedures, and Regulation E. Assists employees and customers with reviewing and answering questions related to outstanding debits and errors on customer cards. Refers more difficult or complex problems to the Debit Card Services Manager. This duty is performed daily, about 30% of the time.
Perform any other related duties as required or assigned.
Education and Experience Requirements
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM, Rotating Saturday 8:00 AM - 12:00 PM
Total Hours: 40
Job Grade: 6
4936