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Trinity Health TEAM LEADER 2nd Shift Patient Access in Springfield, Massachusetts

Employment Type:

Full time


Evening Shift


Come help lead our Patient Access team at Mercy Medical Center, a member of Trinity Health Of New England!

Position Purpose

Team leader is responsible for pre-registration, registration and admission functions. This team lead position will be responsible to ensure a smooth workflow for the registration team. They will be responsible for monitoring copayments, productivity and cover open shifts as needed. This person works closely with other Department Leadership.

What you will do

  • Greets patients at specific service areas and checks a pre-registered patient into the registration system by elevating the patient visit in the system, verifying demographic information, and collecting patient liability

  • Collect, process and reconcile patient liability when indicated by following department procedures

  • If the patient has not been pre-registered, complete patient registration process following department procedures using identified technology systems

  • Responsible for working with multiple department/hospital and web-based systems

Minimum Qualifications

  • Minimum High School diploma or equivalent

  • 3-5 years admitting experience required

  • Patient access hospital experience strongly preferred

  • Medical Office, hospital or physicians billing experience

  • Knowledge of medical terminology and medical insurances

Position Highlights and Benefits

  • 40 Hours per Week - 2nd shift (Evenings)

  • Our Mission and Core Values

  • Great Benefits and Health Insurance Coverage - Starting Day 1

  • Career growth and advancement potential

  • Award-winning Patient Access Department

Ministry/Facility Information

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran