Job Information
Paschal Air, Plumbing & Electric Customer Experience/Call Center Manager in Springdale, Arkansas
We are looking for a Customer Experience/Call Center Manager to join our team!
Work for an established yet innovative and growing company utilizing your leadership and relationship skills to maintain a customer-focused approach with focus on delivering superior service to our large and diverse customer base.
What you’ll be doing:
Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
Maintain an orderly workflow according to priorities.
Keep ahead of industry’s developments and apply best practices to areas of improvement. Improve customer service experiences.
Oversees daily activities of the Call Center for multiple locations.
Keeps management informed of problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action to be taken.
Communicates areas of accountability and performance expected of personnel assigned.
Recommends salary adjustments, transfers, promotions, and dismissals.
Collaborate with internal teams to address customers’ needs.
Working closely with other Managers and Departments to facilitate continued maintenance, growth and promotion of customer relationships and service.
Improving customer service procedures, policies, and standards.
All other duties as assigned.
Successful Candidate Must Possess the Following Qualifications:
Desire to be part of a winning team.
Strong work ethic, ability multitask and make decisions.
High level of interpersonal skills to handle sensitive and confidential situations and documentation.
Attention to detail and meeting deadlines.
Good to excellent spelling and grammar with oral and written communication skills.
Bachelor’s degree in operations management, business management or equivalent experience.
Supervisory experience.
Experience in productions or call center environment.
What you’ll love about working for us :
We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it
Enjoy a brand new, centrally located, award-winning facility in NWA
Work with experienced and forward-thinking creative professionals
Healthcare, vacation, retirement savings and other benefits available
Successful candidates:
. . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others.
We hope to welcome YOU aboard. Paschal will provide you with a full job description upon acceptance for an interview.
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