Experience Inc. Jobs

Description We are offering a role for a Help Desk Analyst II in the service industry, located in Springboro, Ohio. The candidate will be tasked with a variety of responsibilities including responding to and resolving help desk tickets, troubleshooting technical issues, maintaining hardware and software, and providing network support.

Responsibilities:

• Responding to help desk tickets and inquiries from end-users regarding tech-related issues • Diagnosing and troubleshooting technical problems reported by end-users • Installing, configuring, and maintaining hardware devices and software applications • Providing support for network infrastructure and troubleshooting network connectivity issues • Managing user access across multiple systems • Assisting end-users with IT-related training and education • Implementing and maintaining security measures to protect IT systems and data • Managing daily backups and ensuring the integrity of backup processes • Creating and maintaining documentation for IT systems, procedures, and configurations • Providing remote assistance to end-users who are working off-site or experiencing technical issues that can be resolved remotely • Staying updated on emerging technologies and industry best practices, and seeking opportunities to improve IT support processes and enhance end-user experience. Requirements Requirements:

• Minimum of 3 years of experience in a similar role. • Proficient in Microsoft Suite, including Microsoft Office 365 and Windows 11. • Deep understanding and experience with Active Directory. • Ability to troubleshoot and manage Computer Hardware. • Experience in Configuration Management is a must. • Proven experience in Deskside Support. • Knowledge of Desktop Hardware and its troubleshooting. • Expertise in managing and troubleshooting Network Printers. • Excellent communication skills, both verbal and written. • Ability to work independently and as part of a team. • Proven problem-solving skills and ability to handle pressure. • Relevant certifications in IT and Customer Service are highly desirable. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .