Job Information
Farmers Insurance - Maxie Agency Bilingual Customer Service and Sales Representative in Spring, Texas
Insurance sales agents:
- Check to ensure that appropriate changes were made to resolve customers problems
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing
- Provide information about the companys products and services to boost sales
- Provide recommendations to customers regarding new insurance policies, changes to existing policies and the claims process
- Assess a customers data to determine what their quote might look like in different scenarios
- Oversee billing and payments and investigate claims of unauthorized charges
- Process paperwork related to new customers and claims
- Review and update insurance records upon request