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Description What you will do: Customer Service & Account Management Ensures that customers receive industry-leading service, and the team supports Pulp and Paperboard Division objectives, and acts upon key metrics such as order accuracy and on time and complete order delivery. Directly supervises the activities of half the customer service team, with a constant focus on coordinating and unifying the effort with sales leaders, forecasting, scheduling, and transportation teams. Performs customer service role for large, key accounts. Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels. Production Scheduling, Operations, and Inventory Management Assists production scheduling to manage the coordination of orders, scheduling, manufacturing, and resolution of scheduling conflicts. Coordinates communication with production departments, transportation, and order fulfilment. Assists inventory managers to meet operations and sales objectives. Process Improvement and Collaboration Creates and manages SOPs for the CS team. Provides assistance for ERP system upgrade testing as needed. Leads/Assists with system and process improvements. Makes recommendations on process improvements by gathering and analyzing data from a variety of systems. Partners with other departments on larger scale projects. Works collaboratively with customers and internal Clearwater teams (operations, transportation, planning, IT, etc.) to solve customer issues Key Competencies & Attributes Excellent listener who can work through conflict. Truly enjoys working with a variety of people and personalities. Confidence in dealing with ambiguity; bringing different perspectives to light and rallying others to aligned goals and objectives High degree of business curiosity; quick learner with a proactive and agile mindset Optimistically looks toward the future for opportunities to innovate and improve Strong facilitation and teaching skills in both practical and digital environment Strong verbal and written communication skills and ability to effectively communicate with all levels of employees. Able to think strategically and act tactically; hands on What you will need: High School Diploma or GED required. Minimum of five years of experience in activities directly related to the order fulfilment processes or sales processes. Experience with a production management system preferred. Supervisory experience preferred. Excellent verbal and written communication skills are required and must be demonstrable. Proficient in Microsoft Word and Excel required. Demonstrated ability to work with a variety of people, mediate, persuade, and influence managers at all levels Some mental, visual, physical fatigue from computer terminal use. Primarily Office Environment. Must wear required Personal Protective Equipment in the manufacturing environment. Clearwater Paper will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Clearwater Paper\'s sponsorship to continue to work legally in the United States. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functi