Experience Inc. Jobs

Property Description The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting. Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team. Key Responsibilities: * Manage and lead the guest services team, including front desk, concierge, and bell staff * Ensure the smooth check-in and check-out process for guests * Handle guest inquiries, concerns, and special requests in a timely and professional manner * Train and mentor staff to deliver exceptional guest service * Monitor and respond to guest feedback and reviews * Collaborate with other departments to enhance the overall guest experience * Implement and maintain guest service standards and procedures * Resolve guest complaints and issues to ensure guest satisfaction As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests. Qualifications * Bachelor's degree in Hospitality Management or related field preferred * Previous experience in guest services or hotel management * Excellent communication and interpersonal skills * Strong leadership and team management abilities * Proven ability to deliver exceptional guest service * Attention to detail and the ability to multitask in a fast-paced environment * Proficient in hotel management software and technology * Positive attitude and passion for creating memorable guest experiences * Valid WA State Driver License and acceptable driving record Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality t