Job Information
YMCA of the Inland Northwest Membership Services Representative in Spokane Valley, Washington
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere.
ESSENTIAL FUNCTIONS:
- Able to open and make facility available for staff and members
- Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
- Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
- Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
- Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
- Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
- Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
- Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
- Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations
* QUALIFICATIONS:*
- High School Diploma or GED required
- One to two years of experience working with the public and cash handling
- Proficiency with standard business software computer operations
- Detail oriented and strong organizational and communication skills
- Completion of YMCA program-specific certifications upon hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Availability from 4:30am - 12pm
*STARTING PAY: *$$16.28/hr
WHAT YOU GET FROM WORKING AT THE YMCA:
- Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
- Free individual YMCA membership (<19 hours/week) with YMCA program discounts available
- Paid sick time accruing at 1 hour every 40 hours worked
- Up to two hours of Child Watch services per day, per child while employee is on site and working
- Flexible schedules that work for YOU
- Something new and exciting to learn and work with every day
- Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)
*The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. *
Apply today!