Job Information
Express Employment Professionals Front Office Coordinator in Spartanburg, South Carolina
Front Office Coordinator (FOC) *PERFORMANCE PROFILES/JOB DESCRIPTION *Reports To: Franchisee/Manager The Front Office Coordinator (FOC) is generally the first contact that any person visiting an Express office has and, in most cases, is the foundation upon which the persons overall impression of Express is based. It is the FOCs responsibility to answer telephones, greet visitors, administer employment forms, administer skills evaluations, monitor the offices appearance, and participate in achieving the overall goals of the office.**
- Create a positive first impression for all in-person, telephone, and electronic inquiries.
- Welcome all applicants and visitors promptly with a warm greeting.
- Answer all telephone calls by the third ring. All contacts with office should be handled in a professional and courteous manner. Respond to text messages in a timely manner.
- Determine callers needs and answer their questions, resolve issues, or route calls as necessary.
- Document 100% of Inquiry Calls in the automated system.
- Review and respond to all online applications on a daily basis.
- Document applications and related contact information in the Express automated system in an accurate and timely fashion.
- Manage applicant flow and assist with recruiting efforts.
- Review applicants for possible fit with open Job Orders and coordinate setting up interviews with Recruiting or Employment Specialists.
- Maintain a ratio of scheduled interviews to interviews completed as close to 100% as possible, ensuring applicants are interviewed and processed efficiently.
- Administer skills evaluations and review for completion, providing instruction and encouragement.
- Assist with recruiting efforts.
- Handle office administration on an as-needed basis.
Enter applicant data from employment applications into the automated system if needed.
Type correspondence, prepares mailings, and update mailing lists as needed.
File and/or scan applications, associate paperwork, and other documents.
Maintain confidentiality of all processed documents.
Verify online time cards.
Support office team as needed.
Maintain an orderly office appearance.
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