Experience Inc. Jobs

POSITION SUMMARY: Provides in-office career advising and case management services to include outreach and recruitment efforts, career pathways development, education, job placement and related support to customers. Coordinates with wide range of community partners and resources, engaging them in recruitment process by developing referral methods benefitting all parties. Engages customers to assist in developing and reaching realistic, achievable long- and short-term educational and/or career goals, develops individual service strategies and plans, assesses customer needs and strengths. Supports customer in taking action to reach their goals. Remains abreast of workforce trends and industry changes in order to assist customers in attainment and retention of employment goals.

DUTIES AND RESPONSIBILITIES: 1. Operates within training and employment programs for designated service area to ensure successful completion of designated goals with customers and to meet or exceed established performance expectations. 2. Recommends improvement to services. 3. Performs quality and compliance audits as well as peer audits. 4. Serves as subject matter expert for program issues and customer record database problems. 5. Provides information and education to the community and employers about available Agency programs. This can be done in-person, virtually or in group presentation format. 6. Recruits possible customers and identifies qualified participants. 7. Administers and evaluates assessments to determine barriers, needs, strengths and weaknesses as well as identify career goals. 8. Completes the enrollment process. 9. Develops and maintains relationships with training providers. 10. Always maintains confidentiality. 11. Provides services to eligible customers following customer-centered design, including interviews and assessments, assisting with job searches and career exploration, providing job readiness and training activities and resume writing. 12. Provides career counseling including helping to set realistic employability goals. 13. Creates and maintains records including attendance reports and financial tracking. 14. Prepares and reviews training contracts. Monitors contracts to budget. 15. Performs case management duties including monitoring and documenting client progress. 16. Builds strong partnerships with local agencies/members to gain employment opportunities for clients. 17. Assists clients in finding and benefiting from community resources. Partners with other resource agencies. 18. May perform general office administrative work including completing and submitting client invoices, purchases orders, vouchers etc. 19. Attends workshops and conferences as deemed necessary by supervisor. 20. Interprets and applies labor market trends to inform career exploration, strategic partnership, case management and service delivery. 21. Perform all other duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES: This position directly supervises Work Experience clients. This may include participation in the recruitment/selection process, employee training, onboarding, conducting performance coaching/ evaluation, compensation administration, delegation of duties and conflict resolution. Promotes an environment of teamwork and cooperation and is accessible to employees.

ROLE QUALIFICATIONS: Education and Experience Requirements: • A bachelor's degree is required. • An equivalent combination of education and experience may be substituted for a bachelor's degree with written approval in the form of a waiver. • Completion of Workforce Development Apprenticeship obtaining CWDP within 18 months of hire. • Completion of Worker Safety Training within 45 days of hire. • Minimum of 2 years of experience in Human Services, Workforce Development, Case Management o