Job Information
Spanish Peaks Mountain Club Residential Coordinator - Spanish Peaks Mountain Club - Summer 2023 in Spanish Peaks Big Sky, Montana
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
Residential Coordinator
SUMMARY
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Managed by Montage International, Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.
The Residential Coordinator should possess strong project management skills, ability to multitask, and work independently. This person will also work very closely with outside vendors and contractors and should have the ability to develop strong relationships and influence others. Providing luxury service to owners and attention to detail is crucial in succeeding in this role.
ESSENTIAL FUNCTIONS
Coordinates services for owners including cleaning, preventative maintenance, general labor, snow removal, and other tasks as needed.
Act as concierge for owners and assist with pre-arrival and/or in-house requests.
Prepare new Owner’s manual and other orientation forms.
Prepare residences for owner arrival on property according to owner preferences and requests.
Process and track invoices for the department
Assist with executing preventative maintenance plans.
Assist with preparing residences for inspections and closings (walk through and identify defects).
Have a basic understanding of housekeeping and engineering department operations.
Assists with facilitating contractor and vendor access.
Assists Property Management team with weekly inspections.
The Residential Coordinator is responsible for ensuring a wonderful owner experience while providing excellent customer service.
QUALIFICATIONS
College Degree preferred.
Minimum of two years’ experience in a luxury homes, clubs and/or hotels preferred.
Minimum of two years’ experience in customer service.
Must possess a valid U.S. Driver's License and ability to meet company insurance requirements
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be able to quickly adapt to effectively using new software products.
Must be dependable and available to work within the club property on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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