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Dubai Holding F&B Supervisor - Sunset Lounge - Jumeirah Port Soller Hotel & Spa in Spain, Spain

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Differentâ„¢ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terraces or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, two bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment

About the Job:

An exciting opportunity has arisen for an experienced F&B Supervisor to join the Food & Beverage Service team in Jumeirah Port de Soller during season 2024. The main purpose of this role is to be responsible to train and motivate employees and maintaining high morale within the department. Candidate is an ambassador of the excellence of the service delivered in the hotel with ensuring all suppliers are provided with a warm, friendly, courteous, informative and efficient service in all areas. Your key responsibilities will include:

  • Responsible for overseeing the front-of-house and/or back-of-house staff, ensuring they are properly trained, motivated, and providing excellent customer service.

  • Ensuring that guests have a positive dining experience is crucial. You'll need to handle any customer inquiries, complaints, or special requests and ensure they are addressed promptly and professionally.

  • Collaborating with the Outlet Manager and Assistant Outlet Manager to create and manage employee schedules to ensure adequate coverage while controlling labor costs.

  • Assisting in training new employees and providing ongoing training for existing staff to maintain high service standards and consistent procedures. Ensuring that the restaurant staff is well-informed and trained on the new concepts, menu items, and overall theme to deliver a consistent and memorable experience to customers.

  • Monitoring and controlling restaurant inventory, including food, beverages, and supplies, to minimize waste and maintain cost efficiency.

  • Ensuring that all food and beverages served meet the restaurant's quality standards and comply with health and safety regulations.

  • Ensuring that all staff follows the restaurant's policies, procedures, and safety guidelines.

  • Overseeing cash handling procedures and ensuring accuracy in transactions and proper documentation.

  • Helping with administrative duties such as record-keeping, reporting, and maintaining employee records.

  • Identifying employees with potential for growth and providing guidance and mentorship to support their professional development.

  • Seeking feedback from customers and staff on new concepts or menu items through surveys, reviews, or direct interactions.

About you:

In order to be considered for this role you will have at least one years of working experience in a similar role in a luxury five-star hotel environment or premium restaurant.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

We offer generous benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry:

  • Colleague Food & Beverage discounted rates

  • Career Development

  • Reduced hotel rates across our properties globally

  • Meals on duty

  • Uniform laundry services