Job Information
Corewell Health RN Mission Control Supervisor in Southfield, Michigan
Scope of Work
The Supervisor of the Mission Control/Transfer Center coordinates and organizes personnel and other resources to meet the patient flow and throughput functions of the organization, and ensures patient transfers are effective and efficient leading to the best experience for the patient and their family members into Corewell Health from referring sites of care. They also Collaborates to provide crisis management, interpret policy and procedure, and assure timely and effective communication and collaboration between individuals and departments. The Mission Control/Transfer Center Supervisor represents the organizational leadership across all venues on 24-hour basis and collaborates to make decisions an act on behalf of the leadership team.
Supervises day-to-day accountability for the delivery of quality services by supporting teams to manage patient flow effectively and efficiently, capacity management, escalation of discharge delays and arrangement of transportation.
Supervises activities of professional, clinical, technical, and support staff. Partners with Mission Control leaders in developing the training and continuing education of employees. Provides direction and support to subordinates to ensure effectiveness and efficiency. Selects, trains, develop, and evaluate subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
Anticipates customer needs and manages the provision of services to all customers, including patients, physicians, hospital departments, and employees. Ensures that employees respond to requests for services, information, records, and data on a timely basis. Researches and resolves problems.
Supervises Mission Control services to ensure that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation / compliance requirements.
Partners with Mission Control leaders in maintains departmental annual operating budgets, ensuring that operations are managed within established guidelines.
Supervises the practice of ensuring workflows are standardized across the system related to coordinating transportation, placing of patients, and activating surge activities in collaboration with Mission Control manager.
Reviews overall day to day staffing coverage and evaluates for balanced staffing levels, ensuring appropriate staffing; if necessary, in a critical shortage will cover portions of the night shift to ensure coverage.
Provides education to in-person and remote staff on process changes, policy requirements. Assists with Transfer Center initiated quarterly competencies and shares results with staff.
About Corewell Health
Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value. Through compassion, collaboration, clarity, curiosity and courage, we make anything and everything possible. Through our people, we care for the whole person with respect, dignity and love. Everyone deserves opportunities and resources for better health. Everyone deserves our relentless pursuit to innovate and always do better. Everyone deserves to have a community be a great place to live, work, learn and play. We believe health and well-being should be within reach for all. We believe the system to support the entire health and wellness journey starts with prevention. We believe that together we will make a difference. Together, we are here to make health better for everyone. Together, we are Corewell Health.
How we will care for you, while you care for our patients
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Qualifications
Required Bachelor's Degree in Nursing
Preferred Master's Degree
3 years of relevant experience skills, knowledge, abilities typically gained through related experience Required
1 year of relevant experience of leadership experience Preferred
Registered Nurse (RN) - State of Michigan Upon Hire required
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont Blvd
Department Name
Mission Control - CH East
Employment Type
Full time
Shift
Night (United States of America)
Weekly Scheduled Hours
40
Hours of Work
6:00 p.m. to 6:30 a.m.
Days Worked
various
Weekend Frequency
Every third weekend
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.