Hospice of Michigan Registered Nurse, Contact Center in Southfield, Michigan
8-Week Training Program Required
Job Summary: The Registered Nurse (RN), Contact Center meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
May assist with a preliminarily assessment of clinical referral information to assist the referring individual(s)/Referral Intake Specialists/Field Staff with ordering of specialty equipment such as IV pumps and medications
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, and the website, utilizing required communication tools.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Triages phone calls through problem assessment and needs identification utilizing critical thinking skills, all available patient records and Triage Protocols and Process Flows.
Graduation from an accredited school of nursing with possession of a current Compact Registered Nursing License.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Ability to use technology (hardware and software) required of clinicians in their practice.
Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.