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Hospice of Michigan Registered Nurse, Contact Center in Southfield, Michigan

8-Week Training Program Required

Job Summary: The Registered Nurse (RN), Contact Center meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice.

Essential Functions:

  • Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.

  • May assist with a preliminarily assessment of clinical referral information to assist the referring individual(s)/Referral Intake Specialists/Field Staff with ordering of specialty equipment such as IV pumps and medications

  • Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.

  • Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.

  • Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, and the website, utilizing required communication tools.

  • Responsible for maintaining all required state licensure(s) and continuing education required for each license.

  • Triages phone calls through problem assessment and needs identification utilizing critical thinking skills, all available patient records and Triage Protocols and Process Flows.


  • Graduation from an accredited school of nursing with possession of a current Compact Registered Nursing License.

  • Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.

  • Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.

  • Ability to use technology (hardware and software) required of clinicians in their practice.

  • Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.