Job Information
McLaren Health Care Patient Coordinator I - Records Coordinator Concierge Service - McLaren Careers in Southfield, Michigan
Patient Coordinator I – Records Coordinator
Responsibilities:
1.
Procure Medical Records:
Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.
2.
External Record Requests:
Initiate and track requests for medical records from external healthcare facilities as needed.
3.
Electronic Record Management:
Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.
4.
Physical Media Handling:
Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.
5.
On-site Office Duties:
Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.
6.
Fax Management:
Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.
7.
Collaboration:
Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.
8.
Daily Huddle Tracking:
Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.
9.
Team
Support:
Act as a team player, providing assistance to colleagues when they are overloaded with tasks.
10.
ROI Retrieva
l: Collect Release of Information (ROI) forms from the front lobby as needed.
11
. Communication with Clinical Staff:
Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.
12.
Record Requirements:
Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.
13.
Medical Record Logging:
Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team
High school diploma required. Bachelor's degree preferred.
Two years of customer service or healthcare-related experience.
PC and word processing skills are required.
Knowledge of billing and managed care programs preferred.
Familiarity with third-party insurance verification, authorization, and referral procedures preferred.
Familiarity with cancer-related information and terminology.
Good interpersonal skills.
Excellent written and verbal communication skills.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans