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First Health of the Carolinas Regional Clinic Manager in Southern Pines, North Carolina

Will be responsible for management of our Convenient Care Clinics in Southern Pines, NC and Hamlet, NC. Manages operating and capital budget expenditures and effectively corrects discrepancies in a timely manner. Ensures accreditation standards, licensing and regulatory requirements for Joint Commission, NHSC, CLIA, OSHA, Radiation Protection, HIPAA, PCMH, OIG, and others as required by Federal or State statues and as applicable to that specific clinic site. Develops, recommends, and implements policies and procedures for the clinic in conjunction with all FHPG with supervision, assistance, and monitoring from clinic administration. Hires, trains, counsels, coaches, and supervises staff with assistance from FH Human Resource department and FHC associated guidelines and policies. Resolves patient complaints/concerns and reports appropriately to clinic administrators and FH MRH Risk Management; identifies those areas where processes could be changed to assist in preventing on-going complaints of this nature; corrects and monitors. Implements, monitors, and improves effective reimbursement procedures, including CPT and ICD-10 coding, in compliance with established third party billing regulations, federal, state, commercial. Supports all administrative efforts regarding FHPG Compliance Plan, its implementation and ongoing maintenance. Maintenance is defined as staff education, audits, and pre and post testing were applicable.Manages assigned work queues and in-baskets in Epic. Monitors errors and applies corrections through education of staff, etc. where needed. Collaborates with Central Billing Office regarding accounts, outstanding balances, financial planning, and collections. Monitors all operational processes throughout the clinic, identifying negative trends, patterns, and patient quality care issues; implements appropriate correction, documentation, and follow-up monitoring. Utilizes PDCA when appropriate. Monitors and coordinates the correct, accurate collection of co-pays and any over the counter payments, end of day balancing, and deposit functions, meeting compliance standards. Facilitates clinic growth through efficiencies and easy effective access while reducing wait times and no show situations. Prefer BS Degree in Business, Accounting, Finance, Healthcare Administration, Applied Science or equivalent. Minimum of three years' experience in physician practice including supervisory responsibilities.