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Thermo Fisher Scientific Senior Site Specialist in South San Francisco, California

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

What will you do?

Inventory Management:

  • Stockroom / POU management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.

  • Perform on-site program replenishments and disbursements.

  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

  • Remove cardboard and trash as needed (detrashing).

  • Deliver direct shipment orders to end users.

Other:

  • Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.

  • Makes decisions and utilizes available resources to meet customer requirements, independently.

  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.

  • Communicates with supervisor any customer issues or potential problems.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Works effectively with a diverse cross-functional team.

  • Utilizes systems as required by job function.

  • Performs other duties as assigned by management.

How will you get here?

Education:

  • High school diploma/GED required

Knowledge, Skills and Abilities

  • Experience in laboratory settings or services.

  • Experience in GLP/GMP environments.

  • 2-3 years of customer service experience

  • Demonstrated verbal, written and presentation skills.

  • Detail oriented, problem solver, promotes team environment.

  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite.

Working Conditions

  • Works at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

  • May be required to work independently at a customer location.

  • Extensive walking is required.

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Must be able to lift, push and pull 50 pounds consistently.

  • Must be able to use material handling equipment such as push carts and pallet jacks.

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.

  • Some areas require steel toe shoes, bump hats.

  • Must be able to work overtime as required.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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