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Thermo Fisher Scientific Lead Field Service Technician in South San Francisco, California

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

San Jose, CA - REMOTE

Life Sciences Solutions Group

How will you make an impact?

The Field Service Technician (FST) performs preventative maintenance on a variety of instruments in assigned territory. The FST positively interacts with customers to identify areas to improve their work. Territory will be northern California and Nevada.

What will you do?

  • Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service

  • Achieves specified revenue targets while satisfying customer PM’s.

  • Interacts with customers to offer and close the sale of service contracts and other service products.

  • Collaborates with internal partners to resolve customer issues and improve processes.

  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.

  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

  • Executes Qualification & Validation Products at customer sites.

  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.

How will you get here?

  • Bachelor’s degree in engineering, biology, chemistry or related field required.

Experience

  • Experience working with customers in a face-to-face capacity.

  • Knowledge of basic hand tools.

  • Experience in a clinical, diagnostics and/or other regulated environment preferred.

  • Field service experience preferred.

  • Aptitude for learning and understanding IT systems and processes preferred.

Knowledge, Skills, Abilities

  • Uses effective questioning to identify customer needs

  • Exercises judgment setting work priorities and identifies next steps

  • Requires minimal oversight

  • Participates as a positive influence to the team

  • Quickly adapts to change with positive and constructive feedback

Working Conditions

Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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